HR Contact Center Representative

Position:HR Contact Center Representative
Job Description: Job Description

Arrow Electronics is a global provider of products, services, and solutions to industrial and commercial users of electronic components and enterprise computing solutions. Arrow Electronics guides innovation forward for over 220,000 leading technology manufacturers and service providers. With 2023 sales of $33 billion, Arrow develops technology solutions that improve business and daily life. The company maintains 228 locations worldwide with over 90 locations served.

A Fortune 154 company with 22,000 employees worldwide, Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. Arrow provides specialized services and expertise across the entire product lifecycle. Arrow does this by connecting customers to the right technology at the right place, time, and price. Arrow provides extraordinary value to customers and suppliers - the best technology companies in the world - and connects them through the company's industry-leading services.

About the role:

Our next HR Associate will be a part of our Corporate HR Team within our HR Solutions Center in Mexico. This is an exciting team to be a part of as you get to work with many aspects of HR and support many people throughout the organization. We're looking for a candidate who has HR experience, working with Mexico, US and other countries inquiries, but is looking to learn, grow and would like a long-term career in HR.
The ideal candidate will have great communication skills, a high level of confidentiality, a professional demeanor, the ability to think outside the box, and strong Excel skills.

What You'll Be Doing:

• Respond to questions on basic HR practices, process and policies, available for Mexico, USA, and other countries, via multiple channels within our HR Solutions center (e.g., e-mail, phone, chat, and case management system).

• Answer basic HR policy-related questions for managers, employees and coworkers in Mexico, USA and other countries and escalate as appropriate.

• Fields general, straightforward inquiries from candidates, recruiters, and hiring managers; escalates inquiries to senior team members and/or management as necessary.

• Educate clients in Mexico of services available to them and ensure accountability towards self-service tools such as Workday, HR Connect, and other systems

• Participates in special projects and performs other duties as assigned.

• Utilize Workday to process specific employee-related transactions, in addition to auditing work performed by other members of the team.

• Continuously create and define process improvement.

What We're Looking For

• Excellent verbal and written communication; must be fluent in English.

• Minimum 1 year of HR service center experience in Mexico and USA's inquiries.

• Bachelor's degree in HR or business-related field required.

• Proficient with Microsoft Office products, such as Word, Excel, and Outlook.

• Skilled in preparing clear and concise documents, including, but not limited to, correspondences and other written materials.

• Ability to establish and maintain effective working relationships in a team environment.

• Ability to prioritize, organize, and perform multiple work assignments simultaneously while meeting assigned deadlines.

• Ability to maintain confidentiality and handle highly sensitive/confidential information.

• Ability to demonstrate effective customer services skills.

• Knowledge of and the ability to demonstrate effective office practices and etiquette.

• Highly prefer experience with applicant tracking systems (ATS), SharePoint, Workday.

What's in It for You?

At Arrow, we recognize that financial rewards and great benefits are important aspects of an ideal job. That's why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.

• 30 days of Christmas bonus

• 40% vacation premium

• 12 vacation days plus 2 floating days, sick days and holidays

• Vision and Dental Assistance

• Life Insurance

• Healthcare Insurance

• 10% Food/Pantry Vouchers

• Restaurant Vouchers

• 13% Savings Fund

• Wellbeing program for all employees

• Growth Opportunities, and more

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#LI-Hybrid

Annual Hiring Range/Hourly Rate:$18, $21,416.67 MXN Monthly

Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. 

Location:MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
Time Type:Full time
Job Category:Human Resources and Sustainability EEO Statement:

Please be sure to include all work history on your resume including: temporary employment, work as a contractor, other subsidiaries, changes in entities legal name, etc.

Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to religion, gender, age, sexual orientation, gender identity or national origin. (EEO policy Mexico)

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