Customer Success Specialist

Grade Level (for internal use):

About the Role: Customer Success Specialist

The Team: The Industry Performance Product Management Customer Success Team is comprised of solutions-oriented, collaborative product delivery professionals. Through industry insights and product consulting, we bring strategic ideas to our internal and external clients. Through timelines, documentation, and internal and external communication, we ensure positive customer outcomes.

The Customer Success Team is that of true sales enablement. We remove barriers to product fulfillment and actively assist Sales in the discovery process to help clients articulate their goals and provide solutions. We provide frictionless facilitation to deliver successful, valuable outcomes and results.

This position is slated for US/Canada coverage.

Responsibilities and Impact:

• Become an expert on your clients: their objectives, needs, and working style

• Conduct prospective client demonstrations

• Manage onboarding activities

• Attend all meetings, compiling recaps and action items to maintain momentum

• Running status meetings as needed

• Work with product help desk to obtain and distribute user credentials

• Coordinate onboarding training(s)

• Manage follow-up engagements (insights, best practice recommendations, etc.)

• Run point with internal resources to solve client issues, ensuring themes are communicated

What We're Looking For:

Basic Required Qualifications:

• University/College Graduate: Business, Marketing, Communications or similar

• Strong knowledge of, and/or interest in, the Automotive industry

• Strong written and oral communication skills

• Detail-oriented, driven by organization and efficiency

Additional Preferred Qualifications:

• Strong critical thinking and problem-solving skills

• An aptitude to learn and adapt quickly in a rapidly changing environment

• The ability to build strong working relationships in a collaborative setting

• Proficient in the Microsoft Suite (PowerPoint, Excel, Teams, Word) and Salesforce applications

*Please submit your resume in English.

About S&P Global Mobility

At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

For more information, visit

What's In It For You?

Our Mission:

Advancing Essential Intelligence.

Our People:

We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity, Discovery, Partnership

Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our benefits include: 

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.

• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring and Opportunity at S&P Global:

At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to  S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law.  Only electronic job submissions will be considered for employment.  

If you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person.  
 
US Candidates Only:  The EEO is the Law Poster  describes discrimination protections under federal law.  Pay Transparency Nondiscrimination Provision -