Ai Business Analyst

Restaurant365 is seeking an AI Analyst to help design, build, and scale AI-powered agents and automations that improve business processes across the organization. This role will partner with stakeholders in all Business Units to identify high-value use cases, translate operational needs into agent/automation requirements, and deliver solutions using Glean (agents/enterprise search experiences) and Workato (integrations, workflow automation, and orchestration). The AI Analyst will also support governance, documentation, measurement, and continuous improvement to ensure solutions are secure, reliable, and adopted.

• Business Partnership & Discovery

• Partner with Business Unit leaders and end users to understand workflows, pain points, and opportunities for AI agents and automation.

• Facilitate discovery sessions to define success criteria, value hypotheses, functional requirements, and adoption plans.
• Translate business needs into clear user stories, process maps, and solution designs.

• Agent & Automation Development (Glean + Workato)

• Configure and implement AI agents in Glean, including intents, knowledge sources, guardrails, escalation paths, and user experiences.

• Build, test, and maintain Workato recipes to automate business processes and orchestrate integrations across systems.
• Develop reusable components (templates, standards, connectors, patterns) to accelerate delivery and ensure consistency.
• Implement error handling, monitoring, logging, and alerting for reliability and operational support.

• Data, Knowledge, and Enablement

• Partner with system owners and content stewards to improve knowledge quality, data accessibility, and source-of-truth alignment for agent performance.

• Support content curation and indexing strategies to improve retrieval quality and reduce hallucinations or incorrect actions.
• Create user documentation, runbooks, and enablement materials to drive adoption and self-service where appropriate.

• Governance, Security, and Compliance

• Collaborate with IT & Infosec to implement role-based access, data handling standards, and secure-by-design practices for agents and automations.

• Ensure solutions adhere to company policies for privacy, security, auditability, and change management.
• Assist with risk reviews and participate in testing/validation of agent behaviors, including safe actions and escalation for sensitive tasks.

• Measurement & Continuous Improvement

• Define and track KPIs such as time saved, cycle-time reduction, error-rate reduction, agent containment, and user satisfaction.

• Analyze performance and usage data to recommend improvements and prioritize enhancements.
• Maintain a backlog of opportunities and continuously identify additional high-impact use cases.

• 2+ years of experience in business process analysis, operations analysis, IT systems analysis, or automation delivery.
• Demonstrated experience delivering workflow automations and/or integrations (iPaaS experience strongly preferred).
• Strong requirements gathering, documentation, and stakeholder management skills, with the ability to communicate across technical and non-technical audiences.
• Working knowledge of APIs, SaaS systems, data flows, and integration concepts (auth, webhooks, JSON, error handling).
• Practical understanding of LLM/AI concepts (prompting, retrieval, grounding, guardrails, evaluation) and how they apply to business workflows.

• High attention to detail, strong judgment, and an ownership mindset.

• PREFERRED QUALIFICATIONS

• Experience with Workato (recipes, connectors, triggers/actions, environments, deployment practices).

• Experience with Glean (knowledge sources, search/assistant experiences, agents, governance).
• Familiarity with enterprise SaaS commonly used in business operations (ERP, HRIS, ITSM, CRM, Finance systems).
• Experience with change management, training, and adoption strategies for new tools/processes.

• Exposure to security and compliance practices for automation (least privilege, audit logging, data classification).

• Core Competencies

• • Process thinking: ability to map workflows, identify bottlenecks, and design improvements.
• Systems thinking: ability to understand end-to-end integrations and downstream impacts.
• Customer orientation: strong empathy for end users and focus on measurable value.
• Analytical rigor: ability to evaluate outcomes, monitor performance, and iterate.
• Clear communication: concise documentation and structured updates to stakeholders.
• Working Relationships
• • Business Unit Leaders and SMEs (Finance, HR, Sales, Marketing, Customer Success, Product, etc.)
• IT & Infosec (governance, access controls, risk review, change management)
• Application Owners / System Administrators (source systems, data quality, integrations)