Customer Success Trainer

About The Role
Grade Level (for internal use):
10

**Customer Success Trainer

Job Summary:**
We are seeking a dynamic and experienced Trainer to join our Global Customer Success Team. The Customer Success Trainer will be instrumental in driving client satisfaction and maximizing product utilization by delivering thorough training to both new and existing clients. This role demands a deep understanding of our products, along with the ability to communicate complex information in a clear and accessible manner. The Trainer will prioritize understanding customer use cases, empowering clients with the knowledge and skills necessary to effectively leverage our tools to address their unique needs and achieve their business objectives.

Key Responsibilities

• Develop and deliver engaging training sessions/path for new and existing clients on our Plan &Build products.
• Assess client needs and tailor training sessions to address specific use cases and questions.
• Conduct one-on-one coaching sessions and group training workshops.
• Ongoing learning, and deepening that knowledge, of the suite of products and services offered and ongoing enhancements and new offerings and how they relate to customers
• Gather feedback from clients post-training to continuously improve training content and delivery methods.
• Collaborate with our educational content creator to create training materials, including manuals, guides, and online resources, to support client learning.
• Track and report on training initiatives & client interactions and monitor client satisfaction using tech stack available (Salesforce, Copilot for Sales etc.)
• Assist clients in troubleshooting and resolving product-related issues during and after training sessions.
• Leverage internal tools to detect low engagement or churn risk and liaise with relevant stakeholders to establish mitigation plan
• Ensure enhancement requests from clients are routed to product stakeholders
• Stay informed about industry trends and best practices in customer care and training methodologies.

Qualifications

• Bachelor's degree in Business, Education, Communication, or a related field.
• Automotive background is preferred.
• Must be fluent (spoken and written) in English
• Proven experience (3-5 years) in training, customer support, or a related role.
• Excellent communication, interpersonal and presentation skills.
• Strong analytical skills with the ability to understand customer use cases and translate them into training content.
• Ability to work collaboratively with cross-functional teams.
• Passion for helping clients succeed and a commitment to providing exceptional customer service.
• A proactive approach to problem-solving and a passion for client success.

About S&P Global Mobility
At S&P Global Mobility, we provide invaluable insights derived from unmatched automotive data, enabling our customers to anticipate change and make decisions with conviction. Our expertise helps them to optimize their businesses, reach the right consumers, and shape the future of mobility. We open the door to automotive innovation, revealing the buying patterns of today and helping customers plan for the emerging technologies of tomorrow.

For more information, visit

What's In It For
You?
Our Purpose
Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world.

Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence, pinpointing risks and opening possibilities. We Accelerate Progress.

Our People
We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all.

From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We're committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We're constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference.

Our Values
Integrity, Discovery, Partnership
At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of
integrity
in all we do, bring a spirit of
discovery
to our work, and collaborate in close
partnership
with each other and our customers to achieve shared goals.

Benefits
We take care of you, so you can take care of business. We care about our people. That's why we provide everything you—and your career—need to thrive at S&P Global.

Our Benefits Include

• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: It's not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference.

For more information on benefits by country visit:

Global Hiring And Opportunity At S&P Global
At S&P Global, we are committed to fostering a connected and engaged workplace where all individuals have access to opportunities based on their skills, experience, and contributions. Our hiring practices emphasize fairness, transparency, and merit, ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration, we drive innovation and power global markets.

Recruitment Fraud Alert
If you receive an email from a domain or any other regionally based domains, it is a scam and should be reported to S&P Global never requires any candidate to pay money for job applications, interviews, offer letters, "pre-employment training" or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines, fraudulent domains, and how to report suspicious activity here.

Equal Opportunity Employer
S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to:  and your request will be forwarded to the appropriate person.

US Candidates Only:
The EEO is the Law Poster  describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision -

20 - Professional (EEO-2 Job Categories-United States of America), SLSGRP Middle Professional Tier I (EEO Job Group)

Job ID:
321050

Posted On:

Location:
Mexico City, Mexico