Technical Support Representative
hace 2 semanas
** IMPORTANT ** WATCH THIS QUICK LOOM VIDEO ON HOW TO GET HIRED:
C1 ENGLISH LEVEL IS REQUIRED, THE SELECTED CANDIDATE WILL BE SPEAKING STRICTLY IN ENGLISH DURING THEIR WHOLE SHIFT.
" PLEASE SUBMIT YOUR RESUME AND AUDIO RECORDING IN ENGLISH"
Job Title : Technical Support Virtual Assistant
Job ID : HOWJO
Industry : IT industry
Location : LATAM
Hours : 8 AM - 5 PM EST or 9 AM - 6 PM EST, Monday to Friday
Pay rate : $9/hour
Target Start : ASAP
An established IT services provider is seeking a personable, lively, and highly fluent Technical Support Virtual Assistant to join its growing team. This company delivers comprehensive IT services to professional services firms, helping clients keep their technology secure, their data protected, and their systems running smoothly. The team is passionate about providing exceptional client experiences, and they are looking for someone who is just as excited about client communication as they are about technology. The ideal candidate is based in Latin America, highly fluent in English, energetic, engaging, and eager to build strong relationships with clients. Technical training will be provided — what matters most is the candidate's ability to connect with people and maintain a proactive, positive attitude.
Responsibilities:
- Deliver friendly, high-energy client support through phone, chat, and email
- Troubleshoot IT-related issues and provide solutions (training provided)
- Communicate professionally and clearly to understand client needs
- Maintain strong data privacy and security practices
- Proactively identify and address potential issues before they escalate
- Represent the company with professionalism, positivity, and a client-first approach
Key Qualifications:
- Excellent English communication skills, both verbal and written
- A lively, personable, and engaging demeanor with a passion for helping others
- A professional, quiet work environment free from distractions
- Reliable hardware capable of supporting required software applications
- Previous customer service or client-facing experience is preferred
- Basic awareness of data security and privacy best practices
- Interest in learning technical support skills (background in IT is a bonus but not required)
Why Join This Team:
- 100% remote position based in Latin America
- Collaborative, energetic, and supportive work environment
- Ongoing training and professional development opportunities
- The chance to build meaningful client relationships and grow within the company
- A workplace that values energy, communication skills, and a proactive mindset
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