Client Service Intermediate Analyst

hace 1 semana

Ciudad de México, Ciudad de México Citi A tiempo completo

The Customer Service Intermediate Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.

Responsibilities:

  • Manage a portfolio of high-profile clients, ensuring queries are acknowledged, investigated and resolved timely and professionally and in line with departmental standards
  • Provide coaching and support to team and serve a point of contact for escalations
  • Develop and maintain client portfolio through regular calls and face to face interaction, as needed
  • Inform clients about problems (system failures, market issues) and provide regular resolution updates
  • Advise on and advocate the implementation of process improvement and reengineering to improve client experience
  • Maintain knowledge of new market and regulatory requirements affecting client portfolio/base
  • Escalate customer feedback, processing delays and errors appropriately
  • Conduct necessary analyses to resolve problems, liaising with internal teams on escalation, as necessary
  • Complete tasks such as reviews, audit preparation, capacity planning, reporting and maintain control environment
  • Participate in and advise on inquiry-volume reduction, client experience initiatives and cross-departmental initiatives
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

  • 2-5 years of customer experience
  • Relevant experience (business/financial environment) preferred
  • Demonstrated project management and organizational skills to prioritize multiple tasks
  • Proven self-reliance and accountability and ability to manage risk
  • Consistently demonstrate clear and concise written and verbal communication with ability to influence stakeholders
  • Proven investigative and analytical skills
  • Consistently deliver high-quality customer service with focus on building client relationships and achieving quality results

Education:

  • Bachelor's degree/University degree or equivalent experience

Manage Digital Platforms

Inglés intermedio conversacional

Job Family Group:

Customer Service

Job Family:

Institutional Customer Service

Time Type:

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi's EEO Policy Statement and the Know Your Rights poster.

  • Client Service Intermediate Analyst

    hace 7 días

    Ciudad de México, Ciudad de México Citi A tiempo completo

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Customer Service Intermediate Analyst is an intermediate-level...

  • Customer Service Sr Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Citi A tiempo completo

    The Customer Service Senior Analyst is an intermediate-level position responsible for providing clients with resolutions and support in coordination with the Customer Service team. The overall objective of this role is to address external customer issues and provide ongoing customer service support.Responsibilities:Manage a portfolio of high-profile clients...

  • Customer Service Sr Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Citi A tiempo completo

    Discover your future at CitiWorking at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you'll have the opportunity to grow your career, give back to your community and make a real impact.Job OverviewThe Customer Service Senior Analyst is an intermediate-level...

  • Senior Client Service Tech Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Circana A tiempo completo

    Retail Client Service AnalystLet's be unstoppable togetherAt Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives. We have a global commitment to diversity, equity, and...

  • Client Service Analyst I

    hace 7 días

    Ciudad de México, Ciudad de México Global Payments Inc. A tiempo completo

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing...

  • Accounting Analyst

    hace 14 horas

    Ciudad de México, Ciudad de México Plata Card A tiempo completo

    Accounting AnalystWe're looking for a proactive Junior Accounting Analyst to support the bank's financial and regulatory accounting processes. If you're passionate about learning how a regulated financial institution operates, participating in key accounting cycles, and contributing to accurate, compliant reporting, this role is for you.Challenges that await...

  • Real Time Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Confie A tiempo completo

    Job InformationDepartment NamePLANNING & ANALYTICSJob TypeFull timeIndustryAdministrationService Now TicketINC1431345ModalityWFHWork Experience1-3 yearsAssigned Recruiter ContactDate Opened12/18/2025CityCiudad de MéxicoState/ProvinceCiudad de MéxicoCountryMexicoZip/Postal Code03710Job DescriptionThe objective of this position is to have the right number of...

  • Client Onboarding Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Citi A tiempo completo

    The Client Onboard Analyst 2 is a developing professional role. Applies specialty area knowledge in monitoring, assessing, analyzing and/or evaluating processes and data. Identifies policy gaps and formulates policies. Interprets data and makes recommendations. Researches and interprets factual information. Identifies inconsistencies in data or results,...

  • FBS Senior Product Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Capgemini A tiempo completo

    We are seeking a highly skilled Sr Product Analyst to join our team.Our Client is one of the United States' largest insurers, providing a wide range of insurance and financial services products with gross written premiums well over US$25 Billion (P&C). They proudly serve more than 10 million U.S. households with more than 19 million individual policies...

  • Analyst, Service Operations

    hace 2 días

    Ciudad de México, Ciudad de México Start page A tiempo completo

     ANALYST, SERVICE OPERATIONS (H098) LOCATION: Acuna / Coahuila (MX-COA),  Mexico | BRAND: Bendix | REQUISITION ID: 9478 | JOB GRADE: 13  | ON-SITE/REMOTE: On-site Since 1890, New York Air Brake has been an innovative leader in the heavy-haul railroad industry. As a member company of Knorr-Bremse –the world's leading manufacturer of braking...