Vice President, Sub-Regional General Manager

Role Responsibilities 

As the VP, GM for Latin America and Caribbean Region, you will play a pivotal leadership role in shaping and executing our regional strategy. This highly visible role oversees business growth and performance across Mexico, Costa Rica, El Salvador, Nicaragua, Guatemala, and Honduras, while ensuring alignment with global initiatives and local needs.

• Define and execute the strategic roadmap for the region, aligning to global priorities while tailoring to local market dynamics and regulatory environments.
• Drive business growth across both agent and digital channels, ensuring full P&L ownership across the sub-region.
• Lead distribution and go-to-market strategies to strengthen agent network, expand digital capabilities, and enhance customer experience.
• Leverage deep understanding of regional trends and competitor activity to develop differentiated market strategies and product positioning.
• Partner with marketing, product, compliance, operations, and digital teams to build integrated campaigns and initiatives that meet revenue targets and optimize customer outcomes.
• Oversee KPI tracking and performance metrics for the regional sales team, using insights to inform tactical decisions and continuous improvement.
• Act as the executive point of contact for key stakeholders including regulators, banking partners, agents, and government entities.
• Build, lead, and develop a high-performing regional team, fostering accountability, collaboration, and professional development.
• Serve as a hands-on leader in the field with sales teams, regularly conducting market visits and customer/agent engagements.

Role Requirements 

• 15+ years of experience in financial services, remittances, banking, fintech, or related sectors, with deep understanding of money movement products and digital transformation.
• Minimum 5 years in a senior leadership capacity, with demonstrated success in leading regional strategy and P&L ownership.
• Extensive knowledge of the competitive, regulatory, and cultural landscape in Mexico and Central America.
• Proven ability to work across complex, matrixed environments and influence cross-functional stakeholders at all levels.
• Strong commercial acumen with deep skills in pricing, channel strategy, data analytics, and customer insights.
• Excellent communicator and relationship-builder, fluent in Spanish and English, with experience interacting with C-suite and external regulatory bodies.
• Bachelor's degree in Business, Finance, or related field required; MBA preferred.
• Bi-cultural

Work Shift 

Western Union values in-person collaboration, problem solving, and ideation whenever possible. We believe this fosters common ways of working and supports how we execute initiatives for our customers. The expectation is to work from the office a minimum of three days a week.

Benefits 

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few. Please see the benefits below specific to your country. If applicable, additional role-specific benefits will be mentioned during your interview process or in an offer of employment.

• Grocery voucher.
• 2 personal days off.
• Savings fund.
• Insurance for Major Medical Expenses, Vision, Dental.
• Online medical insurance 24/7.
• Special days for marriage or concluding an academic degree.

For residents of Colorado, California, Connecticut, Delaware, Minnesota, and Pennsylvania: Please do not respond to any questions on this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information.

Other Details 

As part of the application process, all applicants are required to take assessments. Western Union has partnered with a 3rd party provider to administer these tests. Applicants will need to provide their name and email address in order to process the assessments. If you have any questions, you may reach out to

We are passionate about honoring our employee's identity and fostering a feeling of belonging. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams while reflecting the communities we serve. We do not discriminate based on race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, following applicable laws.

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Estimated Job Posting End Date:

This application window is a good-faith estimate of the time that this posting will remain open. This posting will be promptly updated if the deadline is extended or the role is filled.