Customer Supply Chain Manager

hace 5 días

Ciudad Apodaca, Nuevo León, México Sanmina A tiempo completo
The Customer Supply Chain Manager acts as the strategic liaison between our supply chain operations and our global customers. This role is critical for building long-term relationships by ensuring product availability, timely delivery, and proactive performance management. You will manage the supply chain from the customer's perspective, turning operational data into actionable insights and high-level satisfaction.

Key Responsibilities
Customer Relationship Management: Serve as the primary point of contact for supply chain needs, managing expectations and building strong, long-term partnerships.
Performance & Risk Management: Monitor KPIs, report on operational results, and proactively identify and mitigate risks to prevent disruptions.
Strategic Planning: Develop and execute strategies that align our supply chain services with the client's specific business objectives.
Data Analysis & Forecasting: Use demand patterns and statistical inference to improve supply chain effectiveness and inform decision-making.
Sustainable Cost Reduction: Drive efficiency-based cost savings through genuine process improvements rather than margin pressure.
Technical Communication: Utilize computer systems to gather complex information and compile it into professional, customer-presentable formats.

Qualifications & Skills
Analytical Excellence: Strong ability to apply judgment and critical thinking to assess performance. Proficiency in mathematical concepts such as probability and statistical inference is required.
Advanced Systems Proficiency: Expert level in Microsoft Excel.
Familiarity with business systems (ERP/MRP).
Experience Oracle is a plus.
Collaboration: Proven ability to work cross-functionally with Sales, Logistics, and Planning teams.
Problem Solving: Skilled at identifying root causes of failures and implementing effective, long-term solutions.
Communication: Fluent English proficiency with the ability to lead technical and strategic conversations.

Requirements
Experience: + 5 years of relevant experience in supply chain or customer account management.
Industry: Prior experience in the manufacturing industry is required.
Education: Bachelor's degree in a related field (Supply Chain, Industrial Engineering, Business Administration) or an equivalent combination of education and experience.
Advanced English.

Location: Apodaca, NL
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