Cloud System Engineer

The Cloud System Engineer Associate is responsible for delivering Cloud Operations services, including maintaining applications and technical environments, troubleshooting issues, applying configuration changes and patches, and managing data copies. This role supports high-availability, mission-critical systems and collaborates with cross-functional teams to ensure service excellence.

A Day in the life Typically Includes:

* Operate in a 24x5x365 support environment, ensuring system uptime and reliability.

* Execute scheduled tasks and operational procedures within defined service and quality standards.

* Collaborate with internal teams to resolve incidents, fulfill service requests, and support project delivery.

* Participate in training programs and assist in onboarding and mentoring new team members.

* Manage daily operational tasks following established processes and documentation standards.

* Perform additional duties as assigned by leadership.

Basic Qualifications:

* Experience in system administration or cloud operations.

* Experience with Windows/Linux system administration.

* Experience in cloud computing platforms, particularly Amazon Web Services (AWS).

* English communication skills—verbal and written.

* Experience documenting technical changes and automation efforts.

* Experience supporting ERP systems and workflow engine applications.

Preferred Qualifications:

* Experience with Infor applications.

* AWS certification (e.g., AWS Certified Cloud Practitioner or Associate-level).

* Scripting skills in Python, PowerShell, or similar languages; familiarity with AWS SDKs.

* Knowledge of IIS/Tomcat, Active Directory, databases, and operating systems.

* Experience in a customer service or client-facing technical support role.

Why join us:

* Opportunity to work with cutting-edge cloud technologies.

* Collaborative and growth-oriented work environment.

* Continuous learning and certification support.

* Exposure to enterprise-level systems and global operations.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

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At Infor, we strive for an environment that is founded on a business philosophy called [1] Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the [2] FAQ section.

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