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IT Asset Management Analyst
hace 3 semanas
mroads is looking for an "IT Asset Management Analyst" for one of the direct clients in Mexico City, Mexico.
Part-time 20 hours per week
Timings: 8 AM to 12 PM (Monday to Friday)
Onsite role
Key Responsibilities:
- Procurement & Inventory Management
- Coordinate purchase, receipt, and dispatch of IT hardware (laptops, desktops, peripherals).
- Maintain accurate inventory records in asset management systems.
- Track and reconcile invoices, purchase orders, and delivery documentation.
- Collaborate with vendors and finance teams to ensure timely procurement and payment processing.
- IT Asset Lifecycle Management
- Plan and execute
laptop/desktop refresh cycles
for end users. - Prepare, image, and configure new systems with standard operating environments.
- Decommission and sanitize old equipment per compliance standards.
- Technical Support & Troubleshooting
- Perform basic
operating system troubleshooting
(Windows/macOS). - Support end users with hardware setup, driver issues, and software installations.
- Escalate complex incidents to Tier 2/3 support as necessary.
- ServiceNow Ticketing & Workflow Management
- Handle IT requests and incidents via
ServiceNow
. - Update ticket statuses, ensure timely resolution, and maintain accurate documentation.
- Generate reports on asset usage, open tickets, and refresh progress.
Required Skills & Qualifications:
- Bachelor's degree in Information Technology, Business, or related field (or equivalent experience).
- 3–5 years of experience in
IT procurement, asset management, or desktop support
. - Hands-on experience with
ServiceNow
or similar ITSM tools. - Strong understanding of hardware imaging, deployment, and OS troubleshooting.
- Excellent communication, coordination, and documentation skills.
- Ability to manage multiple priorities and meet deadlines.
Preferred Qualifications:
- Experience with
vendor management
and procurement systems (SAP, Coupa, etc.). - Familiarity with
Windows 10/11, macOS, and MDM tools
(e.g., Intune, JAMF). - ITIL Foundation certification or similar IT service management experience.
