Software Support Engineer Level 2

hace 2 días


Ciudad de México, Ciudad de México Axented A tiempo completo


Buscamos un Software Support Engineer Level 2 con experiencia sólida en AWS, troubleshooting, infraestructura como código (Terraform), y CI/CD con GitHub Actions.
 

Este rol es 100% operativo y requiere disponibilidad en tiempo real para colaborar con equipos multifuncionales y resolver problemas desde su causa raíz, tanto en infraestructura como en código (Python / TypeScript).

Responsabilidades principales:

  • Colaborar directamente con equipos de desarrollo e infraestructura para detectar, diagnosticar y resolver problemas técnicos críticos.
  • Implementar, mantener y depurar pipelines de CI/CD usando GitHub Actions y servicios de AWS.
  • Administrar y automatizar infraestructura utilizando Terraform.
  • Leer y entender código en Python y TypeScript para identificar errores y apoyar en soluciones funcionales.
  • Ejecutar tareas de operación diaria en ambientes cloud (principalmente AWS).
  • Trabajar en tiempo real con múltiples equipos en la resolución de incidentes y soporte de segundo nivel.
  • Monitorear recursos y sistemas utilizando herramientas como CloudWatch, Prometheus o similares.
  • Asegurar buenas prácticas de seguridad y gestión de acceso (IAM, secretos, políticas).

Requisitos:

  • 3 o más años de experiencia como DevOps, Cloud o Software Support Engineer.
  • Experiencia sólida en AWS (EC2, S3, IAM, Lambda, ECS/EKS, etc.).
  • Experiencia en CI/CD pipelines con GitHub Actions.
  • Conocimientos avanzados en Terraform y prácticas de infraestructura como código.
  • Habilidad para leer y entender código en Python y TypeScript.
  • Experiencia en resolución de problemas técnicos (troubleshooting profundo).
  • Experiencia con contenedores y orquestación (Docker, Kubernetes deseable).
  • Familiaridad con herramientas de monitoreo y observabilidad.
  • Inglés intermedio-alto (lectura técnica, comunicación con equipos internacionales).

Deseable:

  • Conocimiento de GCP.
  • Certificaciones AWS o Terraform.
  • Experiencia previa en roles de soporte de segundo nivel.
  • Experiencia en ambientes productivos de alta demanda.

Condiciones del puesto:

  • Trabajo remoto 100%
  • Horario en tiempo real (no asíncrono)
  • Colaboración constante con equipos de desarrollo e infraestructura
  • Proyecto estable con visión de largo plazo


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