Fraud Operations Manager

About Tala
At Tala, we're applying advanced technology and human creativity to solve what legacy institutions can't or won't. We are a global financial infrastructure company on a mission to unleash the economic power of the global majority, recognizing that today's financial infrastructure doesn't work for most of the world's population.

We're the first and only platform to combine the intelligence of a credit bureau, the payments execution of a fintech, and the relationship expertise of a bank into one vertically integrated solution. Our platform is powered by an expansive moat of proprietary data and AI/ML decisioning technology, enabling us to deliver instant, reliable liquidity personalized to every customer's needs. Through our flagship credit app, we've disbursed over $7 billion in credit to more than 12 million customers across Latin America, Southeast Asia, and East Africa. These customers have leveraged Tala products to start and expand small businesses, manage day-to-day needs, and pursue their financial goals.

Our pioneering work and proven impact have earned us consistent recognition, including being named to:

CNBC's Disruptor 50 for five years.

CNBC's World's Top Fintech Companies for two consecutive years.

Forbes' Fintech 50 list for nine consecutive years.

Visionary investors, persuaded by the economic power of the global majority, have committed half a billion dollars in equity and debt to Tala's success.

Given the global nature of our team, we operate on a remote-first approach with office hubs in Santa Monica, CA (HQ); Nairobi, Kenya; Mexico City, Mexico; Manila, the Philippines; and Bangalore, India.

Most Talazens join us because they connect with our mission. If you are energized by the impact you can make at Tala, we'd love to hear from you

The Role
We are seeking a proactive and skilled Fraud Operations Manager to join our dynamic team. In this critical role, you will be responsible for leading fraud investigation and mitigation efforts within your designated markets. You will play a key part in driving global operational and investigation standards, while also acting as the primary point of escalation for all fraud-related concerns. Success in this position requires a strong, collaborative spirit, as you will work daily with cross-functional teams, including Product, Analysts, Engineers, Customer Support, and Compliance, to protect our company and customers from financial fraud.

What You'll Do

• Oversee daily monitoring of fraud and operational metrics to identify and react to emerging fraud trends.
• Lead and conduct complex fraud investigations, from initial detection through to resolution.
• Develop and implement new fraud controls, rules, and procedures to mitigate risk and reduce fraud losses.
• Work closely with product, engineering, and data analytics teams to translate operational insights into scalable fraud prevention solutions.
• Collaborate with customer support and compliance teams to ensure a seamless and customer-centric approach to fraud escalations.
• Serve as the primary point of contact for fraud-related concerns, communicating findings and recommendations to key stakeholders.
• Recruit, train, and mentor a team of fraud operations specialists and investigators.
• Build a strong, collaborative team culture focused on continuous improvement and shared objectives.

What You'll Need

• 4-5 years experience as a manager in a fraud or risk operations role in financial services or a related field within the fintech or digital lending industry
• Experience identifying issues, analyzing root causes, and implementing effective solutions to improve global team efficiency and reduce fraud losses.
• Proven track record of recognizing fraud trends and properly escalating material fraud trends to leaders and peers in a timely manner. Ability to analyze data using existing tools to confirm fraud, identify trends, and measure the effectiveness of fraud controls
• Direct experience communicating with fraud-impacted customers by email and ability to manage a team responding to customer fraud complaints, ensure quality, and service level agreements
• Deep understanding of financial fraud typologies specific to fintech and small loan lending, such as identity theft, account takeover, synthetic identity fraud, and first-party default.
• Familiarity with the fraud lifecycle, from prevention and detection to investigation and recovery.

Our vision is to build a new financial ecosystem where everyone can participate on equal footing and access the tools they need to be financially healthy. We strongly believe that inclusion fosters innovation and we're proud to have a diverse global team that represents a multitude of backgrounds, cultures, and experience. We hire talented people regardless of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.