Principal, Information Systems Operations Management

Mexico City, Hybrid

At Alcon, we're passionate about enhancing sight and helping people see brilliantly. With more than 25,000 associates, we innovate fearlessly, champion progress, and act swiftly to impact global eye health. We foster an inclusive culture, recognizing your contributions and offering opportunities to grow your career like never before. Together, we make a difference in the lives of our patients and customers. Are you ready to join us?

This role is part of Alcon's Information Technology function, a team that delivers cutting-edge technology solutions to Alcon associates and customers to help our people and the world see brilliantly. The Principal, Information Systems Operations Management (Science/Tech/Engineering Path), is primarily responsible for providing strategic leadership for IT systems, focusing on designing and optimizing scalable, efficient, and secure technology solutions to meet long-term business goals. Specifics include:

• Lead the design, implementation, and optimization of IT systems to support business objectives.
• Drive the adoption of innovative technologies and systems improvements. Collaborate with senior leadership to define the strategic direction of IT systems operations.
• Oversee multiple IT systems projects and ensure they meet deadlines and performance standards
• Continuously assess IT system performance and recommend improvements Directly influence the organization's IT strategy and operational efficiency
• Ensure IT systems align with business goals and are scalable for future growth
• Make high-level strategic decisions regarding IT systems architecture and technology adoption
• Design, provision, and configure secure web, application, and database servers (Windows/Linux) in both on-premises and AWS environments.
• Plan and execute server decommissioning and software lifecycle management
• Provide database access documentation and connection support for internal users and development teams.
• Manage AWS account structures, IAM roles, and resource provisioning in alignment with security and cost optimization policies. Analyze and remediate vulnerabilities using tools like: AWS Inspector; GuardDuty; CloudWatch; Rapid7; InsightVM; implementing patches, configuration changes, and software updates.
• Maintain comprehensive system documentation, configuration baselines, and change logs to support compliance and operational transparency.
• Manage client SW licensing and installation packaging. Mentor junior operations analysts

WHAT YOU'LL BRING TO ALCON:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• 5+ years of experience in systems administration, infrastructure operations, or IT security.
• Hands-on experience with AWS services (EC2, IAM, S3, VPC, etc.) and multi-account management.
• Proficiency in Windows Server and Linux administration, including patching and configuration.
• Familiarity with SOC2 or similar compliance frameworks and audit processes.
• Scripting proficiency (PowerShell, Bash, Python) for automation and system management.
• Strong communication skills, including technical documentation and user support.
• Advanced English level (written and oral)

HOW YOU CAN THRIVE AT ALCON:

• Competitive base salary and annual performance bonus.
• Hybrid work model and a flexible, inclusive and diverse work environment.
• Access to learning, development and career growth opportunities in a global healthcare company.
• The opportunity to make a real impact by contributing to Alcon's mission of helping people see brilliantly.

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Alcon is an Equal Opportunity Employer and takes pride in maintaining a diverse environment and our policies are not to discriminate in recruitment, hiring, training, promotion or other employment practices for reasons of race, color, religion, gender, national origin, age, sexual orientation, gender identity, marital or veteran status, disability, or any other legally protected status.