Oracle Cloud ERP Managed Support Consultant

hace 2 semanas

Zapopan, Jalisco, México U-hi A tiempo completo

Oracle Cloud ERP Managed Support Consultant

Works directly with client users to assist with managed support efforts and daily operations. Exercising time management, communication, and collaboration skills in a fast-paced environment to successfully support client environments and business functions.

Responsibilities

  • Will build trusted client relationships through positive consulting and support delivery.
  • Establishes knowledge of client business challenges and priorities.
  • Will conduct triage sessions with customers to determine root causes, document outstanding issues, and provide solutions and workarounds.
  • Translate clients' needs into detailed business requirements documents, use cases, and system interaction diagrams.
  • Act as a customer advisor on best practices and application awareness.
  • Will be responsible for training the customer and counterparts in administrative operations.
  • Will assist with configurations, upgrades, and long-term support management.
  • Will maintain regular client communication and satisfaction, ensuring opportunities and challenges are addressed in a timely manner.
  • Instills team commitment to company delivery methodologies and practices.

Qualifications

  • Bachelor's Degree or equivalent experience.
  • 5-7 years of professional business analysis experience, with strong relationship management, account management, and support experience.
  • Experience working in an Agile environment.
  • Experience in the following Oracle ERP Cloud Financials, Supply Chain Management (SCM), Project Management, Procurement, and Risk Management, Must have expertise in at least one of these areas.
  • Excellent knowledge and understanding of current technologies and complex enterprise-level applications.
  • Skilled ability to obtain, understand and respond strategically to client needs.
  • Highly detail-oriented, well-organized, and able to coordinate multiple client partners simultaneously.
  • Strong analytical, problem solving and conflict-resolution skills.
  • Must be able to prioritize activities and be Self-motivated, Energetic, and service-oriented.
  • Excellent listening, oral, and written communication skills.
  • Excellent reporting skills.
  • Excellent interpersonal and teamwork skills.
  • Flexible to new situations and challenges.

Preferred skills and education:

  • Strong understanding of complex cloud-based enterprise-level applications
  • Oracle ERP Cloud Certification
  • Oracle EBS and Oracle Cloud project experience
  • ERP Cloud Workflow and SLA Rules

Se puede trabajar de manera remota.

Tipo de puesto: Tiempo completo

Sueldo: $90, $110,000.00 al mes

Lugar de trabajo: remoto híbrido en Zapopan, Jal.

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