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Service Engineer
hace 2 días
Job Summary:
The Service Engineer is responsible for installing and servicing a variety of Coordinate Measuring Machines (CMM), machine tools, and accessories.
Key Responsibilities:
- Responsible for the installation and machine maintenance, which includes diagnosis, repairs, certification and re-calibration of various machines at the customer sites, to conform to factory specifications and accuracy standards.
- Performs service calls at customer sites to correct problems involving company products, diagnoses and corrects the problem, and performs related duties to customer satisfaction.
- Provides technical support to other service representatives and customers.
- Ensures prompt preparation and completion of service and expense reporting related to assigned duties.
- Provides the highest customer satisfaction while representing Hexagon in a professional manner.
- Supports organizational policies related to safety, environmental protection, housekeeping, etc. within area of responsibility.
- Supports and participates in continuous improvement activities that positively affect safety, the environment, quality, reliability, and productivity or improve the overall suitability and effectiveness of the management system, its processes and products.
- The design, documentation, testing, creation or modification of computer programs related to machine operation.
- Technical duties include tasks that are both mechanical and electrical.
- Mechanical duties include assembly, disassembly, leveling, diagnosis and repair of mechanical issues on automated equipment.
- Electrical duties include diagnosis, troubleshooting and repair of control systems.
Education:
- Bachelor's degree in a relevant technical field (e.g., mechanical engineering, electronics, or computer science).
Experience:
- 4 years of field engineering experience
- Prior experience with CMM machines or other industrial automation is a plus.
Requirement:
- Solid knowledge of 3D CAD.
- Minimum of three years mechanical, electrical, computer, and software experience
- Prior experience working with hand tools and basic electrical test equipment is essential.
- Mechanical, electrical, and software troubleshooting skills are highly desired.
- Microsoft operating system knowledge is required.
- Strong problem-solving skills and the ability to work independently.
- Excellent communication and customer service skills.
Nice to Have:
- Must be self-motivated, highly detail and action oriented
- Excellent customer service, verbal and written communication skills.
- Being resilient
- Accepting change
- Strategic thinking
- Entrepreneurial
- Appreciating the value of diversity
- Demonstrating emotional intelligence
- Driving continuous improvement
- Building trust
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