Data Operations Analyst

hace 1 semana

Ciudad de México, Ciudad de México Concord Servicing A tiempo completo

Concord is a full-scope loan servicer delivering compliant, flexible, and scalable portfolio servicing solutions to meet the demands of loan originators and capital providers – and their customers – in multiple asset classes. We are service-focused, innovative thought leaders leveraging proprietary technology to deliver comprehensive, configurable, and customizable servicing solutions. Our subject matter experts proactively partner with clients to maximize portfolio performance at a competitive price.  Handles Manager's Calls as needed.

The Support Specialist (Client Operations) is responsible for managing corporate client requests and ensuring high-quality, timely service with a focus on customer satisfaction. Key responsibilities include processing payments, generating reports, validating sales data, and maintaining accurate documentation. The specialist will also conduct regular audits to ensure the accuracy of client consumer information.

This role demands strong attention to detail, organizational skills, and the ability to work efficiently under pressure to meet deadlines. Due to the global nature of the business, fluency in English is required, as the role involves frequent communication with English-speaking clients. Additionally, the work schedule aligns with U.S. holiday calendars, requiring availability on Mexican holidays and time off on U.S. holidays.

Key Responsibilities:

·       Promptly address corporate client requests, prioritizing customer satisfaction.

·       Process client payments, returns, and chargebacks within the system, ensuring accurate fund allocation.

·       Analyze transactions, new sales, and support cases for KPI's and client executive reporting.

·       Validate data files to detect and correct potential errors.

·       Upload sales data to the system, ensuring compliance with client specifications and expectations.

·       Maintain organized, secure documentation in line with company privacy and security protocols.

·       Conduct regular audits to ensure consumer information accuracy for corporate clients.

·       Collaborate with cross-functional teams to resolve operational issues and optimize processes.

·       Propose process improvements related to client management and payments to enhance efficiency and customer experience.

·       Effectively communicate with corporate clients in both English and Spanish to ensure clarity and effective service.

Requirements

·       Technical degree or bachelor's degree in administration, Finance, Accounting, or a related field.

·       Equivalent relevant experience in client support and operations management may be considered in lieu of a degree.

·       Previous experience in corporate client support and operational process management is preferred.

·       Advanced proficiency in English (both written and spoken).

·       Intermediate knowledge of Microsoft Excel and other Office applications.

·       Ability to manage multiple tasks simultaneously with high attention to detail.

·       Strong communication and customer service skills.

·       Ability to work under pressure and meet deadlines.

·       Availability to work on Mexican holidays and rest on U.S. holidays.

Benefits

Salary 23,000

Ticket Vouchers 2,000

Internet Bonus 1000

Medical Insurance

Dental Insurance

Life Insurance

  • Operations Analyst

    hace 5 días

    Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Req ID: NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Operations Analyst to join our team in Mexico City, México (MX-MEX), Mexico (MX). GTM Operations Analyst --- Support our go...

  • Data Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México International Data Group A tiempo completo

    OverviewIDC is seeking a Data Analyst to join the Enterprise Infrastructure team. In this role, you will conduct market research and analysis across our programs, helping to shape business strategy through data-driven insights. The ideal candidate can interpret complex quantitative and qualitative data, identify patterns, and translate findings into...

  • Data Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México International Data Group, Inc. A tiempo completo

    Overview:IDC is seeking a Data Analyst to join the Enterprise Infrastructure team. In this role, you will conduct market research and analysis across our programs, helping to shape business strategy through data-driven insights. The ideal candidate can interpret complex quantitative and qualitative data, identify patterns, and translate findings into...

  • Operations Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Mirai Partners A tiempo completo

    At Mirai Partners, we truly believe that hard work yields excellent results, which is why we have a multidisciplinary team that strives for absolute excellence to achieve our goals.A team based on respect, proactivity, and diversity, that works as a united family and firmly believes in the company's core values.The positionOperations AnalystAbout the RoleWe...

  • Sales Operations Data Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Alcon A tiempo completo

    Sales Operations Data AnalystLocation: Mexico City (Hybrid)At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you'll be recognized for your commitment and contributions and see your career like never before. Together, we go...

  • Data Privacy Operations Program Analyst LATAM

    hace 1 semana

    Ciudad de México, Ciudad de México Publicis Groupe México A tiempo completo

    de la empresaPublicis Groupe Méxicois a leading advertising and integrated communications agency that delivers creative and strategic solutions across digital marketing, media, and public relations. As part of the global Publicis Groupe network, it specializes in innovation and in connecting brands with their audiences through effective campaigns and...

  • Financial Operations Analyst#

    hace 2 semanas

    Ciudad de México, Ciudad de México WTW A tiempo completo

    DescriptionWe are seeking an experienced and detail-oriented Financial Operations Analyst to join our Investments Operations team. This role is ideal for a data-driven professional with a strong background in financial services who is ready to take ownership of critical data processes and contribute to strategic initiatives.Key ResponsibilitiesManage and...

  • Customer Success Data Operations Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

    Customer Success Data Operations AnalystAs a Customer Success Data Operations Analyst, you will support the Scaled Customer Success team by ensuring customer and account data is accurate, complete, and ready for campaigns, lifecycle plays, and reporting. As part of the CS tools and reporting team, you will focus on data setup, cleanup, and ongoing...

  • Recognition Data Operations Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Alia Services A tiempo completo

    ABOUT THE ROLE:The Recognition Data Operations Support Specialist will assist in managing daily recognition operations across multiple regional projects. This role supports the team lead in establishing efficient processes, contributes to product updates and internal training, helps maintain and improve image recognition performance, and provides support...

  • Recognition Data Operations Analyst

    hace 2 semanas

    Ciudad de México, Ciudad de México Alia Services A tiempo completo

    ABOUT THE ROLE:The Recognition Data Operations Support Specialist will assist in managing daily recognition operations across multiple regional projects. This role supports the team lead in establishing efficient processes, contributes to product updates and internal training, helps maintain and improve image recognition performance, and provides support...