Junior Backend Engineer

hace 1 semana

Guadalajara Mexico Metropolitan Area Backbase A tiempo completo

Junior Backend Engineer (Support)

Join the banking revolution As the global leader in Engagement Banking, Backbase is at the forefront of revolutionizing banking services through technology and AI. In this role you will support our customers in how to configure and maintain our enterprise banking products built with cloud-native technologies, supported by your team and a dedicated Incident Manager.

This role is especially relevant for candidates who are looking to launch or grow your career in the fast-paced world of B2B SaaS and enterprise technology. As a Support Engineer (L1/L2), you'll be at the forefront of delivering real-time support for a mission-critical product used by enterprise customers around the globe

.

This role is more than just answering tickets — it's a training ground for a career in technical operations and cloud engineering. You'll gain hands-on experience with incident response, system monitoring, customer communication, and cross-team collaboration, all in a high-availability, real-world environmen

t.This role follows a hybrid work model. Therefore, all candidate
s must be based in Guadalajara or Mexico Ci
ty - no full remote option is availabl

**e.

What You'll**

DoAs a Support Engineer on our L1/L2 team, you wi

  • ll:Acknowledge and triage critical incidents (P1–P3) and escalate as need
  • ed.Handle support requests from enterprise clients, providing timely and professional respons
  • es.Actively monitor system alerts, routing them to the appropriate team for investigati
  • on.Send updates about third-party vendor changes or outages, ensuring internal and external alignme
  • nt.Learn to work with tools like Zendesk, Jira, and modern observability platforms like Grafa
  • na.Execute configuration changes based on specific customer reque
  • stsDocument issues contribute to an internal knowledge ba
  • se.Work within a globally distributed team operating in a follow-the-sun support model, providing service to enterprise customers worldwi

de.Who You

  • Are2 years of work experience in the field of
  • ITYou ta
    lk J
    ava, you lo
    ve Spr
    ing, you li
    ke Microservi
    ces and you have extensive experience with integration patterns and frameworks (Apache Camel, Spring Integratio
  • n);Bachelor's degree in Information Technology, Computer Science, or a related technical field (or equivalent practical experien
  • ce)Familiarity wi
    th Git
    Hub, Cloud Computin
    g, Kuberne
    tes, Networking and the software development proc
  • essBe proactive, self-driven, and customer-focu
  • sedUnderstanding
    of CI
    /CD, Agile methodologies, and incident management proces
  • sesSome relevant experience of working as a devops- or software engineer in a software development comp
  • anyExcellent English communication skills — both written and spo

kenOpportunit

iesAt Backbase, we off

  • er:Opportunities for internal growth within a wide-ranging support organizat
  • ionRapid technical growth through mentorship from L2/L3 enginee
  • rs.Exposure to cutting-edge technolog
  • iesA comprehensive benefits pack
  • ageContinuous training opportunit
  • iesA lot of challenges every

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