Customer Quality Assurance Engineer

Responsibilities
JOB DESCRIPTION

• Monitor the execution and compliance of field services through an audit and corrective action program.
• Determine the data driven top customer field issues list, verify an owner is assigned and status is reported weekly.
• Lead cross-functional teams to implement corrective actions through problem solving process. Evaluate completed corrective actions and ensure effectiveness of actions. Recommend appropriate remedial activities.
• Visit customers to proactively see installations and document improvement needs. Visit customers to understand the nature of the issue and get definite corrective action initiated in the organization.
• Track shipments of new products, Pareto and report issues and assist in assigning ownership to the problems.
• Support product transfer process and assist with product audit feedback and early field issue reporting.
• Present reports to the organization regarding Quality performance. Present status updates on various quality initiatives.
• Develop 8D and Customer reports on reported issues. Communicate internally and externally the outcomes of investigations. Work with internal teams, including Engineering, Service, Manufacturing/Operations, Sales, Offering Management, and Supplier Quality to resolve quality issues impacting customers.
• Execute Quality Engineering responsibilities on New Product Development projects, participating in New Product Development Process (NPDP) teams, tracking issues, and ensuring effective resolution. Ensure risk management plans are in place when issues are identified.
• Create analytic reporting around warranty data for LATAM's LOB using Use Excel, SQL, and Power BI
• Support Warranty administration as needed
• Other Duties as assigned

Qualifications

• Minimum 3 years of experience
• Excellent communication skills, both written and verbal
• Excellent organizational, analytical, and interpersonal skills
• Ability to work and multi-task in a fast-paced environment
• Proficient in data analysis; ability to develop performance metrics and goals based on product and process data
• Generate and present reports using Excel, PowerPoint and Vertiv system applications
• Direct and relative experience conducting Root Causes and Correct Actions using 8D problem solving or similar techniques
• Knowledge of Failure Modes and Effects Analysis (FMEA)
• Process evaluation and capability analysis - Six Sigma (DAMIC) experience a plus
• Knowledge in electrical, mechanical and firmware design and development, reliability, and test validation
• Experience in product development cycle processes including production release, supplier qualification requirements, production qualification / validation processes and production testing

EDUCATION AND CERTIFICATIONS

• BS or equivalent experience / Engineering preferred

Travel Time Required

• 50% Travel

About The Team
Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.