CSR Banking

hace 2 semanas

Cuauhtémoc, Ciudad de México Epik Solutions Mexico A tiempo completo

We are a Leading company with an international presence. Our focus on innovation and excellence has positioned us as one of the main companies in the sector. We offer a dynamic and collaborative work environment that promotes both personal and professional growth for our employees

Join to our team as CSR Banking Call Center

Job Description

Role : CSR For Banking Call Center

Location : Avenida Paseo de la Reforma 342, Juárez, Cuauhtémoc, 06600 Ciudad de México, CDMX

Job Type: Full-time

Work Location: In person

Key Responsibilities:

  • Handle inbound voice calls with professionalism and empathy
  • Support customers with:
  • Credit Cards (including lost/stolen reports)
  • Checking & Savings Accounts
  • Debit Cards
  • Online & Mobile Banking
  • Bill Pay & Mobile Deposits
  • Loans & Mortgages
  • Other voice-related tasks as assigned
  • Inform customers of account status and process maintenance requests (e.g., payments, balance transfers)
  • Assist with escalations and ensure timely resolution
  • Accurately document all interactions in client systems

Requirements:

  • 6–9 months of call center experience
  • Fluent in English (B2+ to C1 level)
  • Strong customer service, communication, and problem-solving skills
  • Ability to follow client systems, policies, and compliance standard

Tipo de puesto: Tiempo completo, Por tiempo indeterminado

Sueldo: $12,500.00 al mes

Beneficios:

  • Aumentos salariales
  • Seguro de gastos médicos

Experiencia:

  • Call center bancario: 1 año (Deseable)
  • Call center seguros: 1 año (Deseable)

Idioma:

  • Inglés Avanzado (Obligatorio)

Lugar de trabajo: Empleo presencial