Business Systems Analyst

SWBC is seeking a talented individual to analyze and formulate solutions for small to medium software system problems; analyzes business processes; writes system process specifications including high-level requirements, business rules, reporting, database schema, stakeholder analysis, and requirements traceability. Collaborates with clients to determine their business needs and transforms them into information technology system requirements. Leverages AI-driven tools and analytics to enhance application functionality, automate workflows, and improve decision-making processes.

Why You'll Love This Role

As a Business Systems Analyst at SWBC, you'll be at the forefront of digital transformation. You'll help shape the future of our business applications by integrating AI-driven features that improve efficiency, accuracy, and user satisfaction. Your work will directly influence how we deliver value to our clients, making you a key player in our innovation journey. Join a collaborative team that values curiosity, creativity, and continuous improvement.

Essential duties include the following:

• Analyzes business problem statements and develops solutions for small to medium scale software systems projects.
• Transforms business needs into business, functional, non-functional, user, and testing requirements for use by the Information Technology department.
• Integrates AI-powered tools (e.g., predictive analytics, natural language processing, intelligent automation) to enhance application capabilities and user experience.
• Identifies opportunities to apply machine learning models or AI-driven insights to optimize business processes and system performance.
• Collaborates with data scientists and developers to implement AI features into business applications.
• Reports and communicates requirement progress to stakeholders as input to project status reports.
• Reviews test strategy, test plans, and test cases to ensure requirements are met; supports Software Quality Assurance and User Acceptance Testing teams as needed.
• Reviews defects and coordinates with both internal and external customers to determine priority of fix and manual work-around.
• Participates in AI model validation and monitoring to ensure ethical and effective use of AI technologies.

Serious candidates will possess the minimum qualifications:

• Some college coursework in a technical field, equivalent math or technical aptitude, or equivalent experience in an Information Technology, Insurance, or Financial Services environment.
• Bachelor's Degree in Business Administration, Information Systems, or related field preferred.
• At least three (3) years as a Business Systems Analyst I, or related business application support experience.
• Familiarity with AI/ML concepts and tools (e.g., Power BI with AI visuals, Azure AI, or similar platforms) is a plus.
• Strong understanding of business applications and enterprise systems.
• Working knowledge of process models, requirements documentation, and reporting.
• Familiarity with data content and structures for systems supported.
• Ability to utilize business system analysis, modeling, design and documentation techniques, and testing methodologies.
• Strong facilitation, negotiation, and conflict resolution skills.
• Excellent verbal and written communication skills.
• Proficient in MS Office applications including Word, Excel, Visio, Access, and Project.
• Certification of Competency in Business Analysis (CCBA) preferred.
• Ability to stay current with emerging technologies, especially in AI and automation, through continuous learning and professional development.

Additional Information:

SWBC is a Substance-Free Workplace and requires pre-employment drug testing.

To learn more about SWBC, visit our website at If interested, please click the appropriate apply button.