Order to Cash Senior Specialist US
hace 6 días
O2C Sr Collection Specialist - US
The O2C Sr Collection Specialist is responsible for managing the Accounts Receivables for an assigned group of customers limiting past dues and maximizing cash.
Service Delivery
Executes collection activities using all available tools to ensure cash flow is maximized.
Ensures accurate clean and correct customer accounts
Identifies at risk customers and escalate according to guidelines if past dues are not collectible
Manage complex return claims and deduction resolution process through collaboration with Customers, Reverse Logistics and other business areas for timely resolution
Process and request timely paybacks for invalid/denied claims and ensure all assigned return claims and deductions are resolved within predefined timeframes
Communicates proactively with stakeholders to ensure transparency and prevent operational issue
Increases process efficiency and quality by continuous improvement and challenging the status quo
Performs regular credit risk assessments to calculate the individual customer credit limit and risk classification with support of existing system solutions
Performs the daily check of blocked orders and takes appropriate actions before releasing the orders
Defines and executes actions to reduce past-due receivables in the assigned portfolio
Participates in continuous improvement initiatives related to O2C.
Uses advanced Excel skills to compile, analyze, and report deduction, credit, and payment data within monthly and quarterly periods
Compliance
Ensures all processes, policies, and procedures are clearly defined, fully documented, and consistently followed.
Ensures compliance with Sandoz Accounting Manual (SAM), and regulatory requirements, ensures application of agreed Sandoz control procedures
Education: (minimum/desirable)
Certified Finance/Accounting specialist or similar degree
Languages
Experience:
English: Advanced
Spanish and Portuguese: a plus +3 years of financial experience, with good functional expertise SAP knowledge
Project management exposure advantageous
Excellent communication skills
Advanced Excel and Outlook Experience with the US market is a plus
Why Sandoz?
Generic and biosimilar medicines are the backbone of the global pharmaceutical industry. Sandoz, a leader in this sector, provided more than 900 million treatments to patients in over 100 countries in 2024. And while we are proud of this achievement, we aspire to do even more Through investments in new development capabilities, production facilities, acquisitions, and partnerships, we have the opportunity to shape the future of Sandoz and help more patients access high-quality, affordable medicines in a sustainable way.
Our drive is fueled by an open and collaborative culture powered by our talented and ambitious colleagues, who, in return for applying their skills, experience an agile and collegial environment with impactful, flexible, and hybrid careers—where diversity is welcomed and personal growth is supported. Join us
Commitment To Diversity And Inclusion
We are committed to creating an exceptional and inclusive work environment and diverse teams that represent the patients and communities we serve.
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