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Supervisor Confirmation Officer

hace 2 horas

San José del Cabo, Baja California Sur, México Marriott Vacations Worldwide A tiempo completo

PRINCIPAL OBJECTIVE OF POSITION
Provide support to Sales Department and Confirmation officers by reaffirming buyer understanding of presentation subject matter and program information. Supports Contract Administration by verifying/witnessing clients' signatures and fulfilling buyer side escrow closing for on-site purchases. Assists the Settlement officer who is the company's representative/agent whom processes closing document/contracts with customer; whilst ensuring that customer in full understanding of the product.

WORKING RELATIONSHIPS

Reports To: Post Sales Recording Manager

Interfaces With: Sales Management, Sales Staff, Document Processing Staff, Quality Assurance Manager

Major Duties And Responsibilities
Verifies contracts – the Settlement Officer provides accurate and timely purchase settlement with owners; explaining clauses in contracts, answering questions related to the same. Initiates welcome calls – the Settlement Officer contacts customers upon their return home to welcome them as new members, using this time as an opportunity to answer any questions or concerns that the customer may have. This assists in reassuring the customer about their purchase. Follows–up on pending contracts – the Settlement Officer ensures that while verifying contract with customer the commitment date that was negotiated between Sales Executive and client is confirmed for processing; follows-up by contacting customer prior to commitment date to welcome them as new members, while reminding them of agreed deadline. Respond to cancellation requests Respond to reservation requests - assist all inbound clients calling to book their first 1st vacation through the reservation/booking process. Provide Settlement support to other team members Assist with training of new recruits in department Provide administrative assistance to Project Director, Settlement Supervisor, Settlement Coordinator, Sales Staff, Assist sales Team with owners request and concerns Perform all other reasonable and legally assigned tasks as requested by supervising management Assist with training of new recruits in department

Supervision of the day-to-day flow of timely verification of sales Supervision of monthly schedules, rotations among sites and vacation times Supervision of attendance, tardiness, days off and extra days Supervision of the accuracy on the verifications Interaction with Sales Team Leaders and NOA Leadership

Qualifications/Competencies

  • Aptitude for Technical and Legal Terminology
  • Knowledgeable of the Timeshare Industry
  • Must be alert and self motivated
  • Experience in Contracts delivery a plus
  • Must have strong command of the English Language, second languages are a plus
  • Must dress and maintain professional groomed appearance at all time while of duty
  • Computer and office equipment experience
  • Must have a High Level of integrity and solid work ethic
  • Strong written and oral communication skills with good telephone etiquette
  • Must be a team player, and able to work with others

Key competencies include: customer service orientation, work standards, managing multiple priorities, follow-up, building business partnerships, positive disposition, thriving on ambiguity, openness to differences, patience, technical/professional knowledge, facilitating learning, coaching, developing organizational talent/staff development.

Physical Job Requirements

  • Assembling Owners Kit,
  • Must be able to sit or stand for long period of time
  • Must be able to lift minimum of 35 lbs to waist height
  • Must be willing to performing Settlement functions off site
  • Must be able to perform duties on multiple sites
  • Able to work extended hours
  • Must be able to work at least 5 days per week including weekends and holidays
  • Must be able to perform in high activity fast paced environment

Evaluation Process
By Whom: Post Sales Recording Manager

Frequency: Monthly and annual

Criteria: Survey Results

Standards: Quality of work, reliability, dependability, technical/professional knowledge, facilitating, learning, coaching

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Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.