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Change and Problem Manager

hace 3 horas

MEX Technical Center Monterrey, México Aptiv A tiempo completo

Why join Aptiv? You'll have the opportunity to work on cutting-edge applications, develop breakthrough technologies, and deliver innovative solutions to some of the world's leading automotive brands. See your work come to life on the road—helping make mobility safer, greener, and more connected. Ready to shape the future of mobility with us?

YOUR ROLE

The Change and Problem Manager on our team is the owner of ASPICE support processes for Change Management (SUP.10) and Problem Resolution Management (SUP.9); servicing multiple independent projects within our different product lines (e.g. ADAS, Body Control Modules, In-Cabin UX, etc). In this role, you will be working with next generation technology intended to improve vehicle safety while enhancing driver convenience.

In your daily job you will:

  • In your daily job you will:

    · Owner of ASPICE support processes for Change Management (SUP.10) and Problem Resolution Management (SUP.9), across different projects and product lines.

  • Full accountability for Problem Resolution Management Plan (PRMP)

  • Triage newly reported issues and allocate the proper domain teams to assist through closure

  • Work closely with Engineering Program/Project Leads, System Leads, SW Program/Project/Product Owners, Manufacturing, HW teams, Customer Chief, and Customer(s) to drive all problem-related tickets to be closed in a timely manner

  • Define change management strategy.

  • Focus on Change Requests on Program / Project / Platform level

  • Ensure that all external and internal change requests are recorded in the change management database.

  • Initiate that the program / project / platform team analyzes the change requests and estimate the required resources, i.e. run the technical activities for a product change quote

  • Gather internal and external approvals for implementation.

  • Support the prioritization of change requests within Program / Project / Platform and agree on a target release for implementation.

  • Monitor the change request status, develop and report related KP

YOUR BACKGROUND

Key skills and competencies for succeeding in this role are:

  • Key skills and competencies for succeeding in this role are:

  • Bachelor's degree in an Engineering Discipline (electronics, systems, software, or related field of study)

  • Deep expertise in ASPICE, V-Model and Agile

  • 2 to 4 years as SW or System engineer for automotive, consumer electronics, automation or similar industries

  • 1 to 2 years as the owner of administrative processes related to product development, such as Bug or Defect Manager, Incident Manager, Change Manager, or Release Manager

  • Experience with Polarion, Jira, Confluence, and collaboration tools

  • Ability to communicate complex ideas effectively verbally and in writing with both customers and internally

  • Strong customer service with the ability to make good judgments and quick decisions

  • Ability to effectively prioritize and execute tasks in a high-pressure environment

  • Negotiation, mediation, and conflict management skills

  • Critical thinking, decision-making ability

  • Strong data analytics and report management skills

WHY JOIN US?

  • You can grow at Aptiv. Aptiv provides an inclusive work environment where all individuals can grow and develop, regardless of gender, ethnicity or beliefs.
  • You can have an impact. Safety is a core Aptiv value; we want a safer world for us and our children, one with: Zero fatalities, Zero injuries, Zero accidents.
  • You have support. We ensure you have the resources and support you need to take care of your family and your physical and mental health with a competitive health insurance package.

YOUR BENEFITS AT APTIV:

  • Major Medical Insurance
  • Accidental and Life Insurance 
  • Savings Fund
  • Pension Plan
  • Learning and development opportunities
  • Recognition for innovation and excellence
  • Opportunities to give back to the community

APPLY TODAY, AND TOGETHER LET'S CHANGE TOMORROW 

"Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law"

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Privacy Notice - Active Candidates:

Aptiv is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.