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Remote Travel Client Experience Representative
hace 2 semanas
Live the Dash Travel is seeking a Remote Travel Client Experience Representative to support clients throughout their travel journey—from initial planning and booking to post-trip follow-up. This role is ideal for someone who is passionate about travel, customer service, and delivering exceptional client experiences in a fully remote environment.
Key Responsibilities-
Respond to client inquiries via phone, email, and messaging platforms in a timely and professional manner
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Assist clients with travel bookings, itinerary changes, cancellations, and special requests
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Provide accurate information on destinations, travel requirements, and agency policies
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Follow up with clients to confirm travel details and overall satisfaction
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Resolve client concerns using empathy, professionalism, and effective problem-solving
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Maintain accurate and up-to-date client and booking records using internal systems
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Excellent written and verbal communication skills
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Customer service experience required; travel or hospitality experience preferred
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Strong organizational skills and attention to detail
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Comfortable learning and using booking platforms and CRM tools
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Ability to work independently in a remote setting
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Client-focused mindset and passion for travel
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Fully remote, flexible work environment
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Training and ongoing support
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Opportunities for professional growth within the travel industry
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Access to travel perks and industry discounts
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Supportive and collaborative team culture
Live the Dash Travel is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all team members.