Senior Support Analyst

hace 1 día


Toluca, México Pacifica Continental A tiempo completo
Nuestro cliente busca un Senior Support Analyst para integrar su equipo en Toluca, Mexico. El profesional se centrará en el manejo y guia de como usar las aplicaciones y manejo de ITSM.

Senior Support Analyst profile

• Managing and guide on how to use the applications

• Manage the support management tool (ITSM)

• Understand certain systems and technological applications or tools

• Make a good troubleshooting

• Technical support Manual

• Important: Advance English - MUST

Soft skills

• Persistence

• Agility on the support as technical skills

• Good communication and relationships (the candidate will have to talk with clients)

• Autonomy (a person that is responsible from his own job once the tasks are assigned)
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