Patient Intake Coordinator ABA Experience, Fluent English

hace 1 día


Ciudad de México, Ciudad de México OpsArmy Careers A tiempo completo

*Patient Intake Coordinator (ABA / Autism Care)
Schedule*

  • Full-time, Monday–Friday
  • 9–5pm EST to start (will shift to a later schedule over time)

About The Role
This role is the first point of contact for families seeking
*ABA therapy for autism care*
. You'll handle outreach calls, intake screenings, and data entry, helping families move smoothly into benefits verification and authorization. This role requires empathy, strong communication, and comfort with both phone-based work and CRM systems.

What Were Looking For

  • Prior experience in ABA therapy or autism care (required)
  • High English fluency (spoken and written)
  • Spanish/English bilingual strongly preferred
  • 2+ years in patient intake, healthcare ops, or customer service
  • Comfortable with high call volume and detailed data entry
  • Experience with Salesforce or similar CRM
  • Empathetic, organized, and detail-oriented
  • Flexible to support evenings or weekends when needed

Responsibilities

  • Call prospective families promptly after online sign-ups
  • Conduct intake screenings and gather missing information
  • Build trust and provide empathetic support to families
  • Log and manage intake data accurately in Salesforce
  • Qualify, convert, or close leads as appropriate
  • Follow up with cold or unresponsive leads
  • Collaborate with intake managers and cross-functional teams
  • Follow SOPs, scripts, and quality standards


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