Patient Intake Coordinator ABA Experience, Fluent English
hace 3 días
*Patient Intake Coordinator (ABA / Autism Care)
Schedule*
- Full-time, Monday–Friday
- 9–5pm EST to start (will shift to a later schedule over time)
About The Role
This role is the first point of contact for families seeking
*ABA therapy for autism care*
. You'll handle outreach calls, intake screenings, and data entry, helping families move smoothly into benefits verification and authorization. This role requires empathy, strong communication, and comfort with both phone-based work and CRM systems.
What Were Looking For
- Prior experience in ABA therapy or autism care (required)
- High English fluency (spoken and written)
- Spanish/English bilingual strongly preferred
- 2+ years in patient intake, healthcare ops, or customer service
- Comfortable with high call volume and detailed data entry
- Experience with Salesforce or similar CRM
- Empathetic, organized, and detail-oriented
- Flexible to support evenings or weekends when needed
Responsibilities
- Call prospective families promptly after online sign-ups
- Conduct intake screenings and gather missing information
- Build trust and provide empathetic support to families
- Log and manage intake data accurately in Salesforce
- Qualify, convert, or close leads as appropriate
- Follow up with cold or unresponsive leads
- Collaborate with intake managers and cross-functional teams
- Follow SOPs, scripts, and quality standards
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