Service Coordinator

hace 7 días

Santiago de Querétaro, Querétaro de Arteaga, México Milacron A tiempo completo
Milacron is looking for a Service Coordinator to join our team in Querétaro, Mexico.
Work You'll Do:

Ensure the prompt and efficient fulfillment of customer technical service requests (internal and external), maintaining high levels of customer satisfaction through empathy, interest, and effective follow-up to ensure successful closure.
Advise and coordinate the team of technicians to meet the sales AOP of the business unit, overseeing daily tasks and ensuring team performance aligns with KPIs.
Manage and control the schedule of service technicians, prioritizing service requests based on customer needs and urgency.
Provide telephone support when required, considering the urgency of customer issues, and ensure effective communication and problem resolution.
Supervise daily tasks assigned to technicians, ensuring compliance with company policies, code of conduct, and confidentiality standards.
Maintain and verify the proper functioning of tools and equipment used in service activities.
Follow up on purchase orders and service assignments from initiation to completion, ensuring timely delivery.
Evaluate and record service data for KPI tracking and reporting purposes.
Control and manage the service department's budget, preparing billing and service reports accurately.
Safeguard company assets under your responsibility (laptop, vehicle, mobile, tools) at all times.
Be available to attend to customers and technicians on working days and weekends, demonstrating flexibility and commitment to service excellence.

Qualifications:

Education: Industrial Engineering or related field
Experience: 3+ years in a similar position, personnel management, and knowledge of plastic injection processes
English: Intermediate (Business and Technical)

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