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Req ID:
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NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a BSA Specialist Advisor to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).
Product Manager – Customer Portal & Process Optimization
Job Overview
The Sr. Business Analyst will focus on analyzing customer needs and designing a world-class customer portal that provides an exceptional user experience and meets the diverse requirements of our clientele. Additionally, this role involves analyzing current business processes, identifying opportunities for automation, and implementing AI-driven technologies to enhance efficiency and improve customer satisfaction.
Key Responsibilities
- Conduct thorough analysis of customer needs and requirements. Design a world-class customer portal that enhances user experience and meets customer needs.
- Design and develop IT solutions leveraging AI to optimize business processes across CX, Logistics, MFG and Commercial.
- Change Management: Continue to onboard customers to eCom and portal platforms.
- Provide technical support and training to CSR teams on newly implemented technologies.
Qualifications
- Bachelor's degree in computer science, information technology, or a related field. Ideally, has developer background before moving to analyst role.
- Strong Business Analysis (or Product Management) experience. 5+ years of experience in IT, with a focus on Customer Portal, leveraging web technologies to improve customer experience and business efficiency. Experience with designing Chatbot desired. Ideally, B2B experience.
- Proven experience in automating or optimizing business processes and implementing IT solutions in areas of eCommerce, Customer Portal, Supply Chain, Manufacturing desired.
- Experience in analyzing customer needs and designing user-centric web solutions.
- Excellent problem-solving skills and attention to detail.
- Strong communication and collaboration skills.
Preferred Skills
- Familiarity with customer service systems and tools.
- Project Management experience.
About NTT DATA
NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.
Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,
NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at
This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.
