Sales Order Coordinator

hace 3 días

Tijuana, Baja California, México Outset Medical, Inc. A tiempo completo

Company Overview

Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve "better" now, not some day.

At Outset we're revolutionizing an industry and changing lives. We're impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We're giving providers time back to focus on patient care. And we're giving patients the power to take control of their life and get back to enjoying the things they love.

Position Overview

This position will be an owner of customer order management. This includes but is not limited to new account set up, order processing and execution, RMA processing and execution, customer master management, and responding to all customer product ordering inquiries.

This role will also partner with the broader Outset capital sales team and logistics team to ensure purchase orders are processed in a timely manner and shipped accurately to our customers. This will include orders for Tablo systems, consumables, and other items as needed.

Responsibilities/Functions

  • Process customer purchase orders for consoles, treatment supplies, and other items as needed
  • Answer customer inquiries from phone or email
  • Work with the Outset Logistics team to provide shipping information for customers
  • Ensure all customer account information is accurate and up to date
  • Partner with Finance team to ensure all critical customer/order data ties out to provide timely and accurate revenue recognition
  • Set up new accounts as needed through CRM )
  • Assist with the COR (Customer Onboarding Process)
  • Process RMA's/returns, credit and rebills, etc.
  • Manage customer reorder process on accessories and disposables
  • Understand and comply with all SOX requirements

Requirements/Qualifications

  • Bachelor's degree in Business Administration or equivalent relevant experience (High School Diploma/GED)
  • 3+ years of sales order processing experience
  • 2+ years of customer service experience
  • Advanced English (Verbal and written communication skills)
  • Experience with CRM systems (preferably )
  • Experience with QAD (ERP system) a plus
  • Excellent problem solving skills
  • Friendly, energetic and personable attitude
  • Ability to be flexible and adapt to changing business needs
  • Medical device experience is a plus

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