Sales Order Coordinator

hace 20 horas

Tijuana, Baja California, México Outset Medical, Inc. A tiempo completo

Company Overview

Join us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that redefines the landscape of dialysis, streamlining complexity and cost, because patients deserve "better" now, not some day.

At Outset we're revolutionizing an industry and changing lives. We're impacting what the future of dialysis looks like by creating a first-of-its-kind technology in order to reduce the cost and complexity of dialysis. FDA cleared for use across care settings, from the hospital to the clinic to the home, the Tablo Hemodialysis System harnesses modern technology for a new holistic approach to dialysis care. We're giving providers time back to focus on patient care. And we're giving patients the power to take control of their life and get back to enjoying the things they love.

Position Overview

This position will be an owner of customer order management. This includes but is not limited to new account set up, order processing and execution, RMA processing and execution, customer master management, and responding to all customer product ordering inquiries.

This role will also partner with the broader Outset capital sales team and logistics team to ensure purchase orders are processed in a timely manner and shipped accurately to our customers. This will include orders for Tablo systems, consumables, and other items as needed.

Responsibilities/Functions

  • Process customer purchase orders for consoles, treatment supplies, and other items as needed
  • Answer customer inquiries from phone or email
  • Work with the Outset Logistics team to provide shipping information for customers
  • Ensure all customer account information is accurate and up to date
  • Partner with Finance team to ensure all critical customer/order data ties out to provide timely and accurate revenue recognition
  • Set up new accounts as needed through CRM )
  • Assist with the COR (Customer Onboarding Process)
  • Process RMA's/returns, credit and rebills, etc.
  • Manage customer reorder process on accessories and disposables
  • Understand and comply with all SOX requirements

Requirements/Qualifications

  • Bachelor's degree in Business Administration or equivalent relevant experience (High School Diploma/GED)
  • 3+ years of sales order processing experience
  • 2+ years of customer service experience
  • Advanced English (Verbal and written communication skills)
  • Experience with CRM systems (preferably )
  • Experience with QAD (ERP system) a plus
  • Excellent problem solving skills
  • Friendly, energetic and personable attitude
  • Ability to be flexible and adapt to changing business needs
  • Medical device experience is a plus

  • Sales Order Coordinator

    hace 2 días

    Tijuana, Baja California, México Outset Medical A tiempo completo

    Company OverviewJoin us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that...

  • Shipping Coordinator

    hace 5 días

    Tijuana, Baja California, México National Pen A tiempo completo

    DescriptionJob Title:  Shipping Coordinator Location: TijuanaOverview of Role:The Shipping Coordinator is responsible for managing daily shipping operations to ensure timely and accurate order fulfillment. This role involves coordinating with carriers, preparing shipping documents, monitoring inventory levels, and addressing any logistical issues. The...

  • Sales Engineer

    hace 2 semanas

    Tijuana, Baja California, México Rhino Tool House A tiempo completo

    Sales Engineer – Baja California Norte & Sonora MexicoJob DescriptionOur company is experiencing rapid growth and is currently hiring a Sales Engineer. We appreciate you taking the time to review the list of qualifications and to apply for the position. If you don't meet all the qualifications, please do not apply for this job.This job is for a US-based...

  • Logistics Coordinator I Otay

    hace 19 horas

    Tijuana, Baja California, México North American Production Sharing, Inc. A tiempo completo

    Logistics CoordinatorAn electronics company operating five global distribution centers and three manufacturing plants is seeking a Logistics Coordinator to support its global logistics operations.This position is responsible for coordinating and executing daily transportation and logistics activities on a global scale, with a direct impact on supply chain...

  • Customer Service

    hace 5 días

    Tijuana, Baja California, México NAPS Careers A tiempo completo

    Job Summary:Join a leading provider of fleet management software solutions that enhance business performance, safety, and compliance. As an Order Entry Specialist, you will manage customer support, handle orders, RMAs, and maintain accurate data using Salesforce, Oracle, and Netsuite. Your role ensures seamless communication between customers and internal...

  • Customer Experience Specialist

    hace 5 días

    Tijuana, Baja California, México Core Covers A tiempo completo

    CUSTOMER SUPPORT & RELATIONSHIP MANAGEMENTHandle inbound customer inquiries via phone and email professionally and promptly using Zendesk.Ensure proper categorization and tagging of customer inquiries to maintain accurate records.Assist customers with custom configurations, pricing questions, and policy clarification.Provide proactive follow-ups to manage...

  • Gerente de compra

    hace 2 semanas

    Tijuana, Baja California, México AB Consultoría Integral A tiempo completo

    Responsible for supervising and managing all purchasing order processes within assigned categories, in alignment with internal policies and considering branch demand volumes. Ensures effective product distribution while adhering to budget constraints and meeting margin and inventory level indicators.Main Activities:Negotiate growth plans with...

  • Sales Enablement Data Analyst

    hace 20 horas

    Tijuana, Baja California, México Outset Medical A tiempo completo

    Company OverviewJoin us for an enriching journey with Outset, a trailblazing medical device company that is revolutionizing the field of dialysis. Our focus is to create one high performing team, obsessed with progress, in an atmosphere that is brimming with transformative opportunities. The heart of our mission is pioneering a groundbreaking technology that...

  • SDR Team Manager

    hace 2 semanas

    Tijuana, Baja California, México Canonical - Jobs A tiempo completo

    Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation, and IoT. Our customers include the world's leading public cloud and silicon providers,...

  • Especialista Clinico de Ventas Tijuana

    hace 1 semana

    Tijuana, Baja California, México Ormco A tiempo completo

    Job DescriptionWork/responsibilities regularly span multiple job families within this job group. Develops and executes comprehensive marketing, business development, brand and external communication strategies, tactical plans and programs to optimize market share and profitability. Identifies, develops and maintains customer and partner relationships and...