Air Operations Coordinator, MX Air ATS

Amazon Mexico Air Transportation (MX AIR) enables fast, reliable, and cost-effective air cargo solutions that connect fulfillment centers, sort centers, and delivery stations across the country. Our mission is to move customer shipments with precision and speed, leveraging partnerships with multiple domestic carriers. The Air Operations Coordinator plays a critical role in ensuring the safe, compliant, and efficient execution of daily air operations.

As an Air Operations Coordinator you will be responsible for the execution and monitoring of daily air operations at Amazon's origin nodes. You will ensure that cargo handling, documentation, and screening processes are completed on time, safely. The role requires strong coordination with carriers, ground handlers and internal teams to resolve on-site issues, maintain service reliability, cost and drive continuous improvement.

This position offers an opportunity to develop leadership, analytical, and operational skills in one of Amazon's fastest-growing transportation networks.

Key job responsibilities

• Execute and monitor daily air operations including check-in, build-up, screening, loading, and handover to carriers.
• Ensure on-time departures and arrivals, escalating risks proactively
• Conduct cargo inspections, flight documentation validation, and ensure compliance with local authority requirements.
• Support containerization and optimization, ensuring accurate volume induction.
• Partner with carriers and airport handlers to solve real-time issues.
• Maintain accurate reporting of flight movements, exceptions, and corrective actions.
• Demonstrate ownership of the station's operational KPIs including On-Time Performance (OTP), load factor, and safety metrics.

A day in the life

Every day in Air Operations starts before the sun rises or ends well past midnight depending on the flight schedule. As an Air Operations Coordinator. You begin your shift by reviewing the flight schedule, verifying truck arrival times, and ensuring every container is built, screened, and ready to move. Using internal tools and dashboards, you monitor the progress of inbound freight, confirm cargo handoffs, and flag any potential delays.

When issues arise a delayed truck, a documentation discrepancy or a carrier equipment constraint you dive deep to find solutions, coordinating in real time with carriers, linehaul teams and air carriers.

Throughout your shift, you update dashboards, maintain accurate logs, and communicate performance results to the Air Hub Manager. By the end of the day, your success is measured in on-time departures, safe operations and every customer order that made its flight.

Beyond execution, you look for patterns and improvement opportunities perhaps a recurring delay window or an inefficient handoff and you propose data-driven actions to improve tomorrow's performance.

• 2+ years of experience in aviation, cargo, logistics, or warehouse operations.
• Working knowledge of air cargo procedures, safety, and regulatory compliance.
• Strong problem-solving, time management, and stakeholder coordination skills.

• Experience working in an airport or airline environment (cargo or ground handling).
• Familiarity with Dangerous Goods, air cargo documentation, and ULD/container management.
• Data-driven mindset with the ability to track and interpret operational metrics.
• Proven record of Bias for Action, Ownership, and Deliver Results in a high-pressure environment.

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