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Mexico Regional Manager, Retail Event Operations – FIFA World Cup

hace 2 semanas

Ciudad de México, Ciudad de México Fanatics A tiempo completo

Job Description
As the Regional Manager, Event Retail Operations – FIFA, you will oversee planning, execution, and performance across three high-profile FIFA event retail locations (Mexico City, Monterrey, Guadalajara). You'll lead and support location managers, guide cross-functional coordination, and ensure a consistent, premium fan experience throughout the region. As the tournament progresses and operational readiness becomes the focus, this role will transition into a City Manager position, taking direct leadership of one key event location within your region to drive executional excellence on the ground.

How You Will Make An Impact
Regional Strategy & Leadership (Pre-Execution Phase)

  • Oversee and mentor Location Managers across three event retail sites, ensuring alignment with Fanatics' operational standards and retail goals.
  • Develop and implement regional strategies around staffing, infrastructure, logistics, and inventory deployment in collaboration with internal departments.
  • Coordinate with FIFA partners, venues, and vendors to ensure operational readiness and brand consistency across all assigned markets.
  • Drive cross-site collaboration to ensure best practices and shared solutions for common challenges.

Transition to City Manager Role (Execution Phase)

  • As the tournament enters the critical execution stage, in addition to supporting the City Managers within your region, take on full-site leadership at one key location.
  • Oversee all aspects of retail operations including team leadership, customer experience, inventory, sales performance, and issue resolution.
  • Act as the main point of contact for all client, vendor, and internal communications at your assigned site.
  • Lead by example, providing direct, on-the-ground support, coaching, and problem-solving to ensure operational excellence during the event.

Event Planning & Execution

  • Ensure the successful buildout and breakdown of retail operations (fixtures, tents, POS) across assigned sites.
  • Support merchandising execution including planograms, product placement, and real-time inventory management.
  • Supervise staffing plans, training, scheduling, and performance across locations.
  • Monitor KPIs (sales, foot traffic, staffing productivity) and make data-driven adjustments during the event.

Post-Event & Reporting

  • Conduct post-event reviews for each site within your region, including financial performance, inventory reconciliation, and staff assessments.
  • Collaborate with finance and logistics to complete regional profit/loss analysis and inventory close-out procedures.
  • Prepare executive summaries and Regional Strategy & Leadership (Pre-Execution Phase)
  • Oversee and mentor Location Managers across three event retail sites, ensuring alignment with Fanatics' operational standards and retail goals.
  • Develop and implement regional strategies around staffing, infrastructure, logistics, and inventory deployment in collaboration with internal departments.
  • Coordinate with FIFA partners, venues, and vendors to ensure operational readiness and brand consistency across all assigned markets.
  • Drive cross-site collaboration to ensure best practices and shared solutions for common challenges.

What You Bring To The Team

  • 3–5 years of multi-site retail or event operations experience, preferably in fast-paced, high-volume environments.
  • Proven success in team leadership across geographically dispersed locations.
  • Strong organizational, time management, and analytical skills with a hands-on approach.
  • Ability to switch seamlessly between regional oversight and localized, site-specific leadership.
  • Experience building team culture and managing people operations across different markets.
  • Solid knowledge of retail systems, KPIs, inventory processes, and POS platforms.
  • Physical ability to lift 50 lbs. and work on your feet during long event days.
  • Flexibility to travel and adapt quickly in dynamic, evolving event environments.

Where You'll Work And What's Required

  • This role is on location based, supporting FIFA World Cup.
  • Work Schedule commitment is through the full duration of the FIFA World Cup Event including weekends, evenings, and holidays as required by the event schedule(s).

What's In It For You

  • Event Experience Progression: Opportunity to move from regional oversight into direct leadership as City Manager for one of the FIFA host city locations.
  • High-Impact Role: Help shape the fan experience at the most globally visible sporting event.
  • Collaborative Culture: Join a supportive team committed to operational excellence and innovation.
  • Growth & Development: Gain diverse leadership experience in both regional strategy and on-the-ground execution.
  • All travel expenses reimbursed.