Application Support Engineer

hace 6 horas

Ciudad de México, Ciudad de México Devsu A tiempo completo

We are looking for an Application Support Engineer to provide production support for cloud-native media applications running on Google Cloud Platform (GCP) and Kubernetes.
This role focuses on L2/L3 application support, incident response, root cause analysis (RCA), and on-call rotations for services built in Go and deployed using GKE, Cloud Run, and GCP Workflows.

You will support platforms for live streaming, video transcoding, Video-on-Demand (VOD), and Media Asset Management (MAM) in high-availability, time-sensitive environments.
Full-time (40h) role with on-call rotations, including weekend coverage.

Responsibilities
  • Provide L2/L3 production support for critical media applications
  • Troubleshoot application, platform, and infrastructure issues across GCP and Kubernetes
  • Analyze logs, metrics, and traces to identify root causes
  • Resolve incidents using runbooks and SOPs, escalating when required
  • Partner with Engineering and SRE teams, providing clear technical context
  • Support live streaming pipelines and video transcoding workflows
  • Diagnose issues related to:

Stream ingest failures

Transcoder job errors and performance bottlenecks

Output quality, latency, and availability

  • Participate in on-call rotations, including weekends
  • Document incidents, RCAs, corrective and preventive actions
  • Continuously improve monitoring, alerting, runbooks, and SOPs
Requirements

Required

  • Experience in Application Support, Production Support, or Reliability Engineering roles
  • Hands-on experience with Go (code reading and debugging)
  • Strong experience with Kubernetes and Google Cloud Platform (GCP)
  • Proven experience supporting live streaming and video transcoding workflows
  • Experience participating in on-call rotations
  • Strong analytical and troubleshooting skills
  • Ability to perform effectively during high-pressure incidents

Nice to Have

  • Experience in media, broadcast, or streaming platforms
  • Familiarity with live event operations
  • Experience with Grafana, Prometheus, or similar monitoring tools
  • Experience with ServiceNow, PagerDuty, Slack
  • Understanding of SRE concepts (SLIs, SLOs, error budgets)
Benefits

At Devsu, we believe in creating an environment where you can thrive both personally and professionally. By joining our team, you'll enjoy:

  • A stable, long-term contract with opportunities for career growth
  • Private health insurance
  • A remote-friendly culture that promotes work-life balance
  • Continuous training, mentorship, and learning programs to keep you at the forefront of the industry
  • Free access to AI training resources and state-of-the-art AI tools to elevate your daily work
  • A flexible Paid Time Off (PTO) policy as well as paid holiday days
  • Challenging, world-class software projects for clients in the US and LatAm
  • Collaboration with some of the most talented software engineers in Latin America and the US, in a diverse work environment

Join Devsu and discover a workplace that values your growth, supports your well-being, and empowers you to make a global impact.

  • Application Support Engineer – Banca y Pagos

    hace 6 horas

    Ciudad de México, Ciudad de México Azkait A tiempo completo

    AZKAITes una empresa mexicana que busca y conecta el mejor talento IT con empresas Latinoamericanas y de Estados Unidos.Estamos en la búsqueda de tu talento comoApplication Support Engineer – Banca y PagosRequisitos:Experiencia en el sector financiero o de la Banca.Plataforma de pagos/transferencias (Payment/Wires Platform)Con estándares de mensajería...

  • Retail Application Engineer

    hace 2 días

    Ciudad de México, Ciudad de México Oracle A tiempo completo

    DescriptionRetail Application EngineerPreferred QualificationsThe Application Management Services Team provides Cloud-based Application, Infrastructure and Platform services to allow the Oracle Retail Global Industry Unit (RGIU) to deliver Cloud offerings for our products within the Retail vertical market. Main Responsibilities Install, configure and...

  • Senior Retail Application Engineer

    hace 2 días

    Ciudad de México, Ciudad de México Oracle A tiempo completo

    DescriptionSenior Retail Application EngineerPreferred QualificationsThe Application Management Services Team provides Cloud-based Application, Infrastructure and Platform services to allow the Oracle Retail Global Industry Unit (RGIU) to deliver Cloud offerings for our products within the Retail vertical market. Main Responsibilities Install, configure...

  • Salesforce Application Support

    hace 6 horas

    Ciudad de México, Ciudad de México Thomson Reuters México A tiempo completo

    This role is part of a high performing team of talented Application Support specialists who provide world-class support for Commercial Engineering. You will be responsible for day-to-day operations for the applications you support, working as part of a larger global team, continuously improving our global enterprise. You will be part of a team that manages...

  • Senior Technical Support Engineer

    hace 6 horas

    Ciudad de México, Ciudad de México iMin Technology A tiempo completo

    The Role: Job Summary:We are looking for a highly skilled Technical Support Engineer (TSE) with solid experience in Android OS integration, SDK/APK development, web technologies, and hardware troubleshooting. In this role, you will serve as a vital technical bridge between our internal teams and customers, supporting the deployment, integration, and...

  • Senior Application Packager

    hace 2 semanas

    Ciudad de México, Ciudad de México Stefanini Latam A tiempo completo

    DescriptionSé parte de Stefanini En Stefanini somos más de genios, conectados desde 41 países, haciendo lo que les apasiona y co-creando un futuro mejor.Seguro no te quieres quedar fueraResponsibilities We're Hiring Senior Application Packager (Latin America) Remote | USD Salary via Deel | Flexible Allocation (80 hrs/month)We are looking for an...

  • Senior Production Support Engineer

    hace 6 horas

    Ciudad de México, Ciudad de México NTT DATA A tiempo completo

    Req ID: 353393NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Senior Production Support Engineer to join our team in Mexico City, México (MX-MEX), Mexico (MX). Senior Production...

  • Application Support Analyst

    hace 2 días

    Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

    Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000...

  • Application Security Engineer

    hace 6 horas

    Ciudad de México, Ciudad de México Near Shore Cyber A tiempo completo

     About the OpportunityOur US-based global BPO client is seeking an Application Security Engineer to protect mission-critical systems and applications serving millions of customers worldwide. This award-winning employer has operated for over 40 years and maintains a strong commitment to employee development, diversity, and work-life balance.You will lead...

  • Clinical Application Specialist

    hace 2 días

    Ciudad de México, Ciudad de México Mindray Medical A tiempo completo

    Be part of Mindray México as Clinical Application Specialist for Monitoring Patient and Life Support product line.Mindray is a Chinese multinational manufacturer of medical instruments with headquartered in Shenzhen, Guangdong. The company designs and produces medical equipment and accessories, with presence in more than 190 countries and regions, with a...