Credit & Collection Professional

Would you like to work in an international, innovative organization where we produce high-quality solutions and are constantly looking to enhance existing and develop new offerings as a Credit & Collection Professional? Then we have an interesting position at Grundfos for you
What is the job about?
As a Credit & Collection Professional, you will carry out all activities defined in the SLAs/OLAs for selected local companies, reporting to the C&C Manager. You will be responsible for timely and high-quality cash collection for the assigned portfolio.

This position will be operated in a hybrid model from our Apodaca, NL facility.

Please note that relocation for this position cannot be supported, and qualified candidates must have authorization to work in Mexico without support.

Your main responsibilities:
Operations

• Prompt, proactive and effective communication with external customers on daily basis, with obtaining current information on outstanding cash
• Register payment promises
• Make sure promises are kept and follow up on broken promises
• Monitor aging of accounts and initiate phone calls to customers to arrange payments on time
• Perform total account management utilizing SAP FSCM Credit& Collection and dispute management tools
• Assist credit management function to set up right credit limits to customers
• Coordinate timely dispute resolution
• Effective collaboration with cash application function in order to minimize unapplied cash on the assigned portfolio
• Timely evaluation if credit or debits need to be issued
• Daily handling of order releases as per DOA
• Perform account reconciliations, reduce account aging as much as possible
• Establish clear and concise communication with debtors, internal and external stakeholders
• Escalate issues to appropriate internal and external contacts to minimize past due and bad debt and improve DSO
• Preparation and attending reoccurring cash calls
• Assist in portfolio health monitoring, identify concerns, trends, write off recommendations

Stakeholder management

• Support the operation of the one finance, participates in collaboration forums
• Keeps contact with the affected stakeholders and key contact persons
• Ensures "no surprises" environment, informs senior accountant about problems and changes
• Proactively interact with stakeholders to raise awareness of issues encountered along with any actions taken to support resolution

Continuous improvement

• Seeking continuous improvement opportunities to enhance effective MEC, processes and increase the quality of service
• Implements process improvements or process standardizations
• Support projects related to assigned processes

Audit support

• Supports audit processes during system/process audits (internal and external).

Your background
We imagine that you have:

• A university or college degree in economics, finance or related field.
• 1–3 years of experience in a similar role within a Shared Services environment.
• Advanced proficiency in English, Spanish, and Portuguese.
• A strong understanding of end-to-end Order to Cash processes.
• Experience leading projects or process improvement initiatives in an SSC environment.
• Solid and consistent Excel skills.
• SAP knowledge is an advantage.

What's in it for you?
What are your goals? Here at Grundfos it's our mission to help you develop and fulfil your ambitions, both career and personal. We are guided by our six core values, and you'll find that your fresh ideas will be welcomed and make a difference in everything from local to large-scale global projects. You'll encounter colleagues from all over the world both as part of your daily work, supporting and all the while broadening each other's cultural horizons.

In addition, your day-to-day benefits include:

• Flexible working hours; up to 3 days' paid leave for volunteering
• Annual bonuses, parental support, internal well-being consultants and programmes, engaging team buildings
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
• Long-term career development with regular dialogue, as well as continuous learning and development opportunities.

If this job sounds appealing, please send your resume by clicking "Apply".

Do you want to learn more?
To dig deeper into the Grundfos universe, follow us on LinkedIn or Youtube, and to get to know some of your future colleagues and why they love working at Grundfos, check out Meet our people.

Please be advised that ONLY resumes submitted in English will be considered during the screening process for the role. All applicants are required to submit their application in English to ensure efficient review of all qualifications and experiences relevant to the position. We appreciate your cooperation and would like to thank you for considering a career at Grundfos.
We look forward to hearing from you.