Training Supervisor

hace 2 semanas

Punta de Mita Nay, México Conrad Hotels & Resorts Punta de Mita A tiempo completo

Training Supervisor

A Training Supervisor is responsible for the efficient administration of training activities, with a primary focus of establishing, coordinating and delivering a comprehensive new hire and existing staff training program.

What will I be doing?

As a Training Supervisor, you will be responsible for performing the following tasks to the highest standards:

  • In conjunction with other team members, coordinate and develop training and resource materials for staff.
  • Prepare comprehensive lesson plans and new hire training schedules.
  • Coordinate all training efforts for new staff and retraining for existing staff.
  • Responsible for supervision of all new hire staff throughout their initial training period and first 90 days of employment to include quality call monitoring and review of call statistics.
  • Provide assistance with handling supervisor calls and customer service assistance when necessary.

What are we looking for?

A Training Supervisor serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow: - A passion for teamwork and development - Excellent organizational skills with a high level of accuracy - Excellent communication skills and ability to build effective long-term relationships - Excellent computer skills - Analytical approach to work.

  • Hospitality - We're passionate about delivering exceptional guest experiences.
  • Integrity - We do the right thing, all the time.
  • Leadership - We're leaders in our industry and in our communities.
  • Teamwork - We're team players in everything we do.
  • Ownership - We're the owners of our actions and decisions.
  • Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

  • Quality
  • Productivity
  • Dependability
  • Customer Focus
  • Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all.

Tipo de puesto: Tiempo completo

Sueldo: $20, $22,000.00 al mes

Beneficios:

  • Vales de despensa

Puede trasladarse/mudarse:

  • 63734, Punta de Mita, Nay.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Pregunta(s) de postulación:

  • Cuentas con experiencia en hoteleria con servicio de lujo

Experiencia:

  • Estrategías de Revenue: 2 años (Obligatorio)
  • Trabajo bajo objetivos y métricas : 3 años (Obligatorio)

Idioma:

  • Inglés nivel avanzado (Obligatorio)

Lugar de trabajo: Empleo presencial

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