Gallery Host/ Front Desk receptionist

hace 2 días

Cancún, Quintana Roo, México Hyatt Place A tiempo completo

Organization- Hyatt Place Cancun Airport
Summary
Hyatt Place Cancún

At Hyatt Place Cancún, our associates are the heart of our authentic hospitality. We are looking for a versatile Front Desk & Café Support Agent to join our dynamic team. This unique role combines the core responsibilities of a front desk professional with active support in our vibrant café operation, perfect for someone who enjoys variety and delivering exceptional guest experiences across multiple touchpoints.

Position: Front Desk & Café Support Agent

Job Responsibilities:

Front Desk Operations (Primary Function):

  • Provide a warm welcome and efficiently handle guest check-in/check-out procedures.
  • Manage guest inquiries, requests, and resolve complaints with empathy and professionalism, ensuring guest satisfaction.
  • Operate the telephone system and provide information about hotel services and local attractions.
  • Maintain the organization and welcoming atmosphere of the front desk and lobby area.

Café & Food Service Support:

  • Provide direct support to the Café/Barista station, especially during peak hours (e.g., morning coffee rush, evening service).
  • Assist in preparing and serving basic coffee beverages, teas, and other simple drinks as needed.
  • Help maintain the cleanliness, stock, and presentation of the café and Gallery area.
  • Support the setup and breakdown of the complimentary breakfast service.

Cash Handling & Inventory:

  • Accurately process all guest payments, room charges, and cash transactions at the front desk.
  • Assist with placing and managing orders for café and kitchen supplies.
  • Perform basic inventory counts for café consumables and front desk supplies.

System & Administrative Duties:

  • Expertly utilize Opera for front desk operations and Micros for point-of-sale transactions.
  • Complete end-of-shift cashier reports and reconciliation.

Qualifications
Requirements:

  • Experience: Minimum 1 year of proven experience in a hotel front desk or guest-facing role in hospitality.
  • Nationality: Mexican citizenship.
  • Language: Intermediate English (verbal and written) is mandatory.

  • Technical Skills:

  • Required: Proficiency in Opera Property Management System and Micros POS.

  • Working knowledge of MS Office.

  • Core Competencies:

  • Proven ability in guest complaint resolution and service recovery.

  • Strong intrapersonal skills: self-motivation, reliability, stress management, and a positive attitude.
  • Excellent communication and customer service orientation.
  • Ability to multitask and thrive in a fast-paced environment.

  • Team player with a proactive and helpful mindset.

  • Availability: Full flexibility for rotating shifts, including weekends and holidays.

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