Program Manager, Affordability, Payments Mexico

Description
Do you want to work at a fintech startup but within the support systems of a large technology company?

Amazon is expanding its payments business in Mexico with the ambition to deliver the world's best-in-class customer experience and product solutions. We believe we are in a unique position to serve our customers with exceptional value due to our deep understanding and insights about our customers, supported by our data-grounded analytics and customer-focused approach to building products.

Amazon Mexico is seeking an innovative, customer-centric, and results-driven individual to join our payments team as a Program Manager. This candidate will be responsible for running one of our leading affordability programs which drives a substantial part of our overall business, and will have direct interaction with Senior Level executives internally and with external partners. This role will have a mix of strategy, stakeholder management as well as getting into the operational and reporting detail for the business. To be successful in this position, the individual must be able to work with minimal supervision in a fast paced, highly demanding, and often ambiguous environment, while maintaining laser focused attention to detail. The preferred candidate will have experiences scaling projects/programs with multiple internal & external stakeholders from inception to launch with demonstrated data-driven decision making. Advanced analytical abilities including SQL would be highly preferred.

The ideal candidate will be a strong program manager who can bridge business requirements with technical execution while maintaining a relentless focus on customer experience. Success in this role requires demonstrated analytical capabilities and the ability to influence tech teams, business teams, and stakeholders. This role will implement key features, collaborating closely with tech teams and cross-functional stakeholders.

The position is based in Mexico City.

Basic Qualifications

• Bachelor's degree
• 5+ years of program or project management experience
• 5+ years of working cross functionally with tech and non-tech teams experience
• 5+ years of defining and implementing process improvement initiatives using data and metrics experience
• Experience defining program requirements and using data and metrics to determine improvements
• Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL
• Speak, write, and read fluently in English
• Fast learner: Ability to learn Amazon's internal tools rapidly with limited supervision

Preferred Qualifications

• 3+ years of driving end to end delivery, and communicating results to senior leadership experience
• 3+ years of driving process improvements experience
• Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization
• Ownership & tenacity: Strong bias for action and ability to define requirements and execute despite resource constraints. Strong proficiency in business intelligence platforms, SQL, and data visualization tools is essential, along with the ability to translate complex data into actionable insights, and business recommendation

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company
- Servicios Comerciales Amazon Mexico S. de R.L. de C.V.

Job ID: A3006755