Senior Logistics Specialist

hace 2 días

Ciudad de México, Ciudad de México SHEIN A tiempo completo

1.Objective of the Position

Implement, lead and oversee the
national last mile logistics operations
for the e-commerce delivery business, ensuring efficient, cost-effective, and high-quality
parcel deliveries
through a new operative model;
third-party REGIONAL logistics vendor
(LSPs)
across all Mexican states.

This position ensures
on-time delivery performance
,
customer satisfaction
, and
continuous improvement
in alignment with company growth, cost savings and las mile delivery service standards.

2.Main Strategic Responsibilities

3PL Vendor Management

  • Manage and monitor on field and remote the
    Regional LSP provider
    s responsible for national parcel pickup and delivery for regions.
  • Ensure full compliance with contractual agreements
    LSA, SLA
    and
    NDA
    . Which
    SLAs
    and
    KPIs
    (on-time delivery SLA=P95, proof of delivery, NDRS´s & close loops incident resolution, cost efficiency).
  • Lead weekly performance reviews and quarterly business reviews
    (WBR/QBRs)
    with vendors.
  • Track and follow up on
    claims, incidents, and delivery exceptions
    .

Operational Execution

  • Supervise
    daily order dispatch, tracking, and delivery performance
    through digital dashboards.
  • Coordinate escalation and resolution of delivery issues with internal and external stakeholders.
  • Support
    reverse logistics (returns
    ) processes to maintain a positive customer experience.
  • Align daily operations with
    cut-off times
    ,
    inventory readiness
    , and
    order cycle time goals
    .

Continuous Improvement & Cost Efficiency

  • Identify process optimization and route improvement opportunities in the last mile network.
  • Propose
    cost-saving initiatives
    while maintaining service quality.
  • Support the implementation of
    new delivery models
    (same-day, next-day, lockers, PUDO´s points, etc).
  • Benchmark and assess alternative 3PL partners and technologies.

Data & Performance Analytics

  • Develop and maintain
    reports and dashboards
    (KPI tracking, cost performance, delivery times).
  • Analyze trends to detect
    bottlenecks and service gaps
    .
  • Provide insight-driven recommendations to leadership for strategic decision-making.

Compliance & Safety

  • Ensure the vendor operates within
    legal, fiscal, and corporate compliance frameworks
    .
  • Maintain documentation related to vendor contracts, audits, and delivery performance.

3.Skills and Competencies

  • Proven
    vendor management
    and
    negotiation
    experience
  • Excellent understanding of
    last mile and e-commerce logistics
  • Strong
    analytical and data interpretation
    skills (Excel, Power BI, Tableau, or similar)
  • Effective
    communication and stakeholder management
  • Ability to work under pressure and solve problems quickly
  • Strong
    organization, prioritization, and attention to detail
  • Knowledge of
    digital logistics tools, tracking systems
    (WMS, TMS, Delivery Apps )
  • Continuous improvement mindset and customer-centric focus

4.Qualifications and Requirements

  • Education:
    Bachelor's degree in Logistics, Supply Chain, Industrial Engineering, or Business Administration.
  • Experience:
    4–6 years in logistics or transportation management, with at least 2 years in
    e-commerce last mile or parcel delivery
    .
  • Industry:
    E-commerce, Retail, or FMCG.
  • Languages:
    Fluent in Spanish; Intermediate–Advanced English (oral and written).
  • Technical Skills:
    Advanced Excel (dashboards, pivot tables, data analysis), Power BI or other data visualization tools, Experience with ERP/TMS systems (SAP, Oracle, or equivalent)
  • Familiarity with tracking and route optimization software
  • Willingness to travel within Mexico (up to 20%).

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