Order to Cash Process Owner

At WK Kellogg Co, we exist to create joy and connection to inspire Gr-r-reat days. We believe that doing good is always good for business and we have stood for this since Kellogg Company was founded more than 119 years ago. We are passionate about doing our part to make nutritious foods, create social connectivity and respect natural resources. Together, these actions create positive progress for people and the planet – today and for years to come. We have big plans for how we are going to accomplish this, and we would love for you to join us in this effort.

As an Order to Cash (OTC) Process Owner, you will oversee the end-to-end OTC process to ensure accurate order execution, strong customer service, revenue realization, and positive cash flow. You'll lead a high‑performing team, collaborate with key business partners, and drive continuous improvement across the OTC function.

HERE'S WHAT YOU'LL BE DOING

• Lead the OTC team responsible for order management, customer support, and service level delivery.
• Serve as the main escalation point for customer service issues, deductions, order fulfillment challenges, and invoicing/EDI concerns.
• Build strong partnerships with Sales, Finance, Supply Chain, Transportation, Distribution, and Customer Service teams to resolve issues and improve customer experience.
• Monitor and deliver all OTC service metrics and SLAs, identifying trends and driving corrective actions.
• Partner with 3rd‑party providers (e.g., Distribution, VAS, Transportation) to ensure operational efficiency and meet service goals.
• Drive continuous improvement initiatives to enhance process effectiveness, quality, and cost efficiency.
• Develop and coach team members, promote engagement, and support career growth.
• Ensure compliance with internal controls, policies, GAAP, SOX, and audit requirements.

QUALIFICATIONS

Required

• Bachelor's degree in Business, Finance, Supply Chain, or related field.
• 3+ years of experience in order management, customer service, or a related supply chain role.
• Strong analytical, communication, and problem-solving skills.
• Proficiency with ERP systems and Microsoft Office.
• Ability to collaborate cross‑functionally and manage multiple priorities.

Preferred

• Experience in CPG or the food industry.
• Knowledge of the full Order to Cash process.
• Continuous improvement training (Lean, Six Sigma).
• Familiarity with EDI, deduction management, and logistics coordination.

ABOUT WK KELLOGG CO

At WK Kellogg Co, we bring our best to everyone, every day through our trusted foods and brands. Our journey began in 1894, when our founder W.K. Kellogg reimagined the future of food with the creation of Corn Flakes, changing breakfast forever. Since then, we have embraced the same spirit of innovation and entrepreneurship in everything we do, channeling our founder's passion and commitment to creating high quality and delicious products while fostering communities. Our iconic brand portfolio includes Frosted Flakes, Rice Krispies, Froot Loops, Kashi, Special K, Raisin Bran, Frosted Mini Wheats, and Bear Naked. With a presence in the majority of households across North America, our brands play a key role in enhancing the lives of millions of consumers every day, promoting a strong sense of physical, emotional and societal wellbeing. Our beloved brand characters, including Tony the Tiger and Toucan Sam, represent our deep connections with the consumers and communities we serve. For more information, visit  

If we can help you with a reasonable accommodation throughout the application or hiring process, please email

THE FINER PRINT

The ability to work a full shift, come to work on time, work overtime as needed and the ability to work according to the necessary schedule to meet job requirements with or without reasonable accommodation is an essential function of this position.

WK Kellogg Co is an Equal Opportunity Employer that strives to provide an inclusive work environment, a seat for everyone at the table, and embraces the diverse talent of its people. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, disability, religion, national origin, gender, gender identity, gender expression, marital status, sexual orientation, age, protected veteran status, or any other characteristic protected by law.

For US applicants:

Where required by state law and/or city ordinance; this employer will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization. For additional information, please follow this link.

Let's create gr-r-reat days,

WK Kellogg Co Recruitment