Customer Support Specialist

hace 2 semanas

Ciudad de México, Ciudad de México Scalesource A tiempo completo

Customer Support Specialist

Role: Customer Support Specialist – Driver Communications
Company: Bungii (Logistics)
Compensation: $1,200 USD/month
Schedule: Tue–Sat, 8-hour shifts (daily start times may vary).

The Schedule (Attention Read Carefully)

Training & Temp Engagement: Start temporary, with potential to be hired long-term

Flexibility: Willingness to work some overtime when needed (all overtime is paid)

Long-Term Option: Top performers may transition into a schedule of four 10-hour shifts per week, with varying days and start times.

Why Join Us?

Are you ready to grow your customer support career in a fast-paced, tech-driven logistics company? This role puts you right at the heart of operations—supporting our driver community and ensuring smooth, reliable communication every single day.

We're looking for someone who thrives under pressure, loves problem-solving, and wants the chance to turn a short-term contract into a long-term opportunity. If you're motivated to make an impact and stand out, this is your shot.

What You'll Do
  • Be the first point of contact for our drivers through real-time chat.
  • Deliver clear, timely, and professional responses that keep drivers supported and confident.
  • Troubleshoot and resolve issues quickly—or escalate when necessary.
  • Maintain organized, detailed records so nothing falls through the cracks.
  • Work as part of a collaborative, high-performing team that values efficiency and reliability.
What We're Looking For
  • Experience in customer service, operations, or logistics support.
  • Excellent written English communication—professional, concise, and calm under pressure.
  • Adaptability to changing schedules and a proven track record of reliability.
  • Strong attention to detail and the ability to work independently in a remote team.
  • Experience with driver/field operations or on-demand services (Bonus)
Why You'll Love It

Build valuable real-world experience in logistics & tech.
Work 100% remotely with a supportive and professional team.
Chance to turn a temporary role into a long-term career.
Be part of a high-impact team where your work directly supports driver success.

Requirements
  • Must have a professional remote work setup and reliable internet.
  • Strong Virtual presence with excellent communication skills (English C1/C2).
  • As part of the recruitment process, candidates will be asked to submit a short introduction video.

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