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Training Admin Assistant
hace 1 hora
Training Admin Assistant
Location: Mérida, Mexico | Work Modality: On-site | Openings: 1
Schedule: Monday to Friday | 8:00 AM – 5:00 PM PST
Position Overview
Family Resource Home Care is seeking a Training Admin Assistant to support the successful delivery of live, virtual caregiver training sessions. This role is ideal for a highly organized, tech-savvy individual who is comfortable working behind the scenes to ensure virtual trainings run smoothly, professionally, and without interruptions. The Training Admin Assistant will work closely with instructors and caregivers, helping maintain an engaging, inclusive, and well-structured virtual learning environment.
Key Responsibilities
Live Moderation: Moderate live, virtual caregiver training sessions via Zoom and Microsoft Teams.
Participant Management: Manage meeting waiting rooms and participant admittance.
Technical Support: Troubleshoot connectivity and technical issues in real time during live sessions.
Engagement Support: Monitor meeting Q&A and chat to support instructors and participants.
Interactive Tools: Launch polls, manage breakout rooms, and support other interactive activities during training.
Classroom Standards: Reinforce virtual classroom expectations to maintain a respectful, inclusive, and distraction-free learning environment.
Instructional Support: Assist instructors with screen sharing and overall session flow.
Caregiver Assistance: Provide support to caregivers by answering basic logistical questions and escalating concerns when needed.
Administrative Tasks: Assist with pre- and post-training tasks, including:
Session recordings
Attendance tracking
Training documentation and logs
Skills & Qualifications
Education: High school diploma required; Associate degree, especially related to home care or healthcare, is a strong plus.
Experience: At least 1 year of experience as an admin assistant or related role.
Technical Proficiency: High level of technical proficiency with Microsoft 365 (mandatory).
Platform Knowledge: Familiarity with virtual meeting platforms such as Zoom and Microsoft Teams.
Organization: Strong organizational skills and attention to detail.
Communication: Clear verbal and written communication skills.
Problem Solving: Ability to multitask and remain calm while resolving technical issues in real time.
Professionalism: Professional demeanor and ability to enforce virtual classroom standards respectfully.
Preferred Skills
Previous experience supporting virtual trainings, webinars, or online classrooms.
Exposure to home care, healthcare, or caregiver training environments.
Strong customer-service mindset with the ability to support diverse learners.
This role offers the opportunity to contribute directly to caregiver success and training quality while working in a structured, professional, and mission-driven environment.
#Solvo
