IT Infrastructure Analyst

Your Job
Koch Engineered Solutions is looking to add a motivated and detail-oriented
IT
Infrastructure Analyst
to our new manufacturing facility in support of our Koch-Glitsch business. This position is located in
Apodaca, Mexico.
This is an excellent opportunity for individuals who are passionate about technology in manufacturing, and who want to grow their skills in a dynamic, supportive environment.

Our Team
Join a team committed to innovation and continuous improvement at Koch Engineered Solutions. We are focused on building a culture of quality and precision to meet evolving customer expectations and industry demands. Our collaborative environment provides significant opportunities for professional growth and career advancement. Be part of our journey to achieve outstanding quality standards.

What You Will Do

• Set up workstations with computers and necessary peripheral devices (docking stations, monitors, etc.)
• Provide orientation and guidance to users on how to operate new software and computer equipment.
• Manage communication with stakeholders regarding service provision and outages.
• Work with support team to troubleshoot issues and ensure issues are being routed to proper functional teams.
• Work with various technologies such as Windows Servers, End User Workstations, Wireless networks, Virtualized environments, Cloud Computing, DevOps, compute clusters, printing, scanning, and more.
• Providing timely follow-up and completion of internal customer requests utilizing a central help desk ticketing system.
• Provide day to day operational support for system troubleshooting, service delivery/recovery, root cause analysis and resolution/remediation of technical issues demonstrating a high level of initiative.
• Participate as part of the global IT team in providing day-to-day support and in the implementation of projects and systems.
• Understand and translate business requirements and use cases into value driven actions.

The Experience You Will Bring

• Fluent in English.
• 3+ years of experience working in a manufacturing plant or facility.
• 5+ years of experience in an Enterprise Information Technology support role.
• Exhibit strong problem solving, and decision making in a fast-paced environment.
• Excellent customer service, written and oral skills.
• Attention to detail/excellent follow-through
• Strong knowledge and hands-on experience supporting the Windows platform, virtual server/storage, information security, network technologies (wired and wireless), cloud computing, structured cabling, SCCM or other RMM tool, centralized software deployment, and imaging.
• Ability to lift 35 pounds, work in various manufacturing and office environments, climbing stairs/ladders, etc.
• Ability to work flex hours to support 24/7 operations.

What Will Put You Ahead

• Bachelor degree in Information Technology.
• Experience working with AWS or other Cloud Providers.
• Experience with scripting languages PowerShell, Python, etc.
• Experience with Cisco and/or Meraki Networking.
• Experience with vulnerability management.

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.
Who We Are
Koch Engineered Solutions is a global industrial solutions partner, encompassing a diverse network of specialized businesses, each a leader in their respective fields. We deliver tailored solutions to optimize performance and drive ongoing progress across the industrial spectrum including mass transfer; combustion and emissions controls; process technology development and licensing; full engineering, procurement and construction; asset integrity; and utility-scale solar and energy storage. Backed by the resources and knowledge of Koch, Inc., we foster a culture of collaboration, where expertise across various domains converges to solve our customers' challenges.

At Koch, employees are empowered to do what they do best to make life better. Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company.