Delivery Shift Manager

At Amazon, we're working to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people.

One of our main goals is to exceed the expectations of our customers by ensuring that their orders, no matter how large or small, are delivered as quickly, accurately, and cost effectively as possible. To meet this goal, we are continually striving to innovate and provide best in class service levels through excellence performance.

Amazon is seeking an Shift Manager in Last Mile Execution, with four key areas that you'll always focus on are the safety, quality, customer experience, and productivity of your Operation.

This role requires working with multiple business and technical teams across the company to manage successful Under the roof (UTR) performance, driving continuous improvement and enhancing carrier performance. The candidate must be effective in influencing leadership across customer service operations, technology teams, multiple support teams, multiple carrier partners and senior leadership.

Responsibilities include (but are not limited to):
You will be part of the Amazon Logistics Team, responsible of the day to day management of the Last Mile Operation in the North Region of the Country; overseeing the Under the roof (UTR) operation that focuses on the delivery of Amazon orders direct to customers.

Amazon is seeking Shift Manager with the chance to be based in Torreon, Coahuila, MX. Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.

Additional Job Elements:
- Setting and communicating performance goals, creating expectations and objectives to achieve customer promise expectations and ensure accuracy and quality.
- Leading a team of Process Assistants and Delivery Service Providers in daily management of the delivery station, including meetings, training sessions, assigning job duties, and communicating with DSPs including management representatives and their drivers.
- Ensure productivity execution is maximized through, training, analysis, and feedback of performance data on a periodic basis.
- Partnering with the AMZL Delivery Station On the Road (OTR) management team to establish and maintain quality control standards.
- Proactively identifying and leading process improvement initiatives and Lean tools.
- Tactical leadership of strategic initiatives.
- Cross functional coordination and task tracking.
- Communications across various areas to ensure alignment of goals and tasks to guarantee the overall success of the program.
- Strategic planning and forecasting to appraise performance and problem resolution.
- Ability to manage multiple complex projects simultaneously.
- Management and execution of cross-functional projects or components of large programs including data gathering, manipulation and analysis, forward looking supply chain approaches and communication of insights & recommendations.
#AmazonMexico

Key job responsibilities
Key areas that you will always focus on are safety, service quality, customer experience, and productivity of your department. Main activities are:

1. Review the operational forecast and determine productivity requirements for sort operation, manage a team group to meet all building's goals.

2. Support all safety programs to ensure a safe work environment for all associates and Delivery service providers.

3. Proactively identify and lead process improvement initiatives and Lean tools.

4. Supporting a team of On the Road (OTR) and Delivery Service Providers in weekly management of the last mile operation, including meetings, training sessions, assigning job duties, data analysis, metrics reviews and communicating with DSPs including management representatives and their drivers.

About the team
Inclusive team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon's culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.
 
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
 
Mentorship & Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we're building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.

Basic Qualifications:
- Speak, write, and read fluently in English
- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
- Bachelor's degree or equivalent, or 2+ years of Amazon experience
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- 2+ years of management experience

Preferred Qualifications:
- 2+ years of performance metrics, process improvement or lean techniques experience
- MBA, or Master's degree

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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