Operations Sr. Analyst

Company Overview:

DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and financial services.

DiDi provides car owners, drivers, and delivery partners with flexible work and income opportunities. It is committed to collaborating with policymakers, the taxi industry, the automobile industry and the communities to solve the world's transportation, environmental and employment challenges through the use of AI technology and localized smart transportation innovations. DiDi strives to create better life experiences and greater social value, by building a safe, inclusive and sustainable transportation and local services ecosystem for cities of the future.

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Team Overview:

Given the continuous development and strategic implementation needs of the IBG Auto & Fleet Ecosystem, the AEP team proposes to add an Operations Senior Analyst position to enhance cross-market execution efficiency and optimize strategic implementation capability.

• International Strategy: The Auto Ecosystem initiative began in Mexico and Brazil and will gradually cover key IBG regional markets, including Colombia and Argentina, aiming to build a supply-side foundational capacity for international ride-hailing. This requires establishing a team with cross-national collaboration capability to ensure strategic consistency and efficiency.
• Execution Fluency: Currently, the core team focuses on strategic research/design and supply chain business development. However, local implementation resources is limited, this often leads to information attrition and synergy barriers in the execution.
• Coordination & Enablement (The Solution): This role will serve as the core lever for implementing the international auto ecosystem, coordinating operational resources and ensuring implementation aligns with headquarters strategy.

Role Responsibilities:

• Support the operational execution of the IBG Auto Ecosystem Business, with special focuse on the fleet operation lifecycle.
• Responsible for partner operational support and assist the team in developing Operations Playbooks.
• Coordinate internal cross-departmental resources within the company to drive the implementation of strategic goals.
• The position is intended to be based in Mexico to support the team's initial resource rollout, and future expension in other SSL countries.

Role Qualifications:

• Solid Expertise: Possessing comprehensive industry background knowledge and experience
• Strong Spirit & Drive: Demonstrating integrity combined with a strong entrepreneurial spirit
• Passionate Commitment: Showing great passion for the work and a dedication to contributing to the team's success
• Cross-Functional Collaboration: Working closely with teams and international partners
• Trilingual Communication: Full proficiency in Mandarin, Spanish, and English to engage with local partners and the Board of Directors
• High Integrity & Stakeholder Management: Demonstrating strong ethics and the ability to manage complex relationships with diverse internal and external stakeholders

EEO Statement:

• We create customer value – We strive to always create valuable experiences for our users in everything we do. Our focus is to always innovate new experiences that are safe, pleasant, and efficient.
• We are data-driven – We are strong believers in making informed decisions, that's why we are data-driven. We can better navigate the business landscape strategically by analyzing valuable metrics.
• We believe in Win-win Collaboration – Success is a team sport. When we work to help our partners and colleagues win, we win, too. While keeping everyone's best interest at heart, we communicate with candor and execute with excellence in all we do.
• We believe in integrity – Integrity is at the very core of our business. We are people who always want to do the right thing. Our intentions are sincere, we speak our minds and listen to each other.
• We always strive to do better. That means venturing beyond our comfort zones, learning from our mistakes, and helping each other grow.
• We believe in Diversity and Inclusion – Diversity is one of our biggest strengths. Our differences are what makes us distinct. We respect each other and believe in equal opportunities for all.

We are committed to building inclusive and diverse teams.

At DiDi, we believe that our differences are our biggest source of strength. That's why we are committed to promoting equal opportunities to all candidates and employees as an Equal Opportunity Employer.

Employment and advancement decisions at DiDi are always made based on the needs of the position and the qualifications of the candidate. We do not discriminate against any employee or applicant based on their gender, age, sexual orientation, nationality, marital status, pregnancy/maternity, disability, race, religion and beliefs, or any other status protected by applicable laws wherever we operate.

We are committed to building inclusive and diverse teams, and a workplace that is free from discrimination and harassment, because that's how we create better products and services, make better decisions and better serve the communities we're a part of.

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