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Operations Support Analyst
hace 1 hora
We are Daimler Financial Services Mexico, a branch of the Daimler Trucks group, and we offer financial solutions that adapt to the needs of our distributors, clients, and market.
With over 25 years in Mexico, we have focused on building an excellent reputation of service; and to achieve that, we have relied on technological innovation, digital evolution, and a customer-oriented approach.
We are committed to offering excellent financial services that give value to our trademarks, distributors, clients, collaborators, and all our community where we live and work.
Operations Support Analyst
Purpose
The Operations Support Representative is responsible for supporting various tasks within Client Services in adherence with documented policies, procedures, and compliance standards. Work items for this role are heavily audited and carry legal risk if not completed correctly. Responsibilities include, but are not limited to researching, documenting, and responding to credit disputes within required timeframes, making corrections to credit bureau records to ensure accurate reporting, modifying accounts according to proper procedure and customer request, fulfilling internal and external customer document requests, and other back office administrative tasks.
Duties
- Make independent decisions for appropriate action to be taken to respond to credit disputes in compliance with regulatory and procedural guidelines.
- Evaluate incoming requests and determine if all required information and approvals are included to fulfill the request in accordance with documented policies and procedures.
- Assess risk and determine when to appropriately escalate to next level management.
Profile
- High School degree required. Bachelor's degree preferred
- Bilingual
Skills
- Attention to detail, time management, written communication.
- Ability to communicate internally and externally with all levels of employee.
- Customer service Skill
- MS Office
Our Convictions:
- Excellence
- People Always
- Sustainability:
- Customer Driven
- Shared Values
Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.
At Daimler Financial Services, we value the diversity between our employees.
In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance. Diversity allows us to employ people with different experiences, abilities and points of view, and that is what enhances our culture and brings us to the forefront among the top global companies.
At Daimler Financial Services, we value the diversity between our employees.
In order to enrich the culture, acknowledges the importance of including people with different points of view and lifestyles into our company. When we select our talent, we focus on abilities; we do not discriminate based on ethnicity, nationality, gender, race, age, disability, social condition, health, religion, immigrant status, opinions, sexual orientation, gender identity or gender expression, marital status, university or appearance.
