Business Travel Product Specialist

Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.

What You'll Do:

• Conduct comprehensive market research to identify product trends and opportunities
• Collaborate with cross-functional teams to gather and analyze product performance data
• Engage and collaborate with suppliers to conduct plans to either deploy new product and services or to introduce improvements to existing products
• Assist in developing and maintaining product documentation and specifications
• Support product lifecycle management from conception to launch
• Prepare detailed product reports and presentations for internal stakeholders
• Coordinate product testing and provide feedback for continuous improvement
• Manage product-related communication and support inquiries
• Track and analyze customer feedback to inform product development
• Track revenue generated by products and services
• Work closely with internal (local and global) teams to analyze the feasibility to launch functionalities in online booking tools oriented to improve the customer experience
• Coordinate and support implementation plans to deploy changes in online booking tools

What You´ll Do:

• Bachelor's degree in Business, Marketing, Engineering, or related field
• 2 years of experience in product management or related role
• Previous experience in travel or technology industry
• Bilingual capabilities: Spanish and English
• Strong analytical and problem-solving skills
• Excellent communication and interpersonal abilities
• Proficiency in Microsoft Office and data analysis tools
• Experience leading teams
• Attention to detail
• Strong written and verbal communication
• Ability to work independently and in team settings
• Quick learner with adaptability to changing business environments
• Ability to prioritize multiple tasks according to the urgency and importance

Location

Click here to learn more about the benefits we offer in Mexico.

The #TeamGBT Experience

Work and life: Find your happy medium at Amex GBT.

• Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.

• Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.

• Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.

• We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.

• And much more

All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.

Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.

Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.

What if I don't meet every requirement? If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for