Senior Commvault Backup Engineer

Senior Commvault Backup Engineer

At Cummins, our culture is about POWERING YOUR POTENTIAL. We offer global opportunities to develop your career, make your community a better place, and work with today's most innovative minds who are tackling the world's toughest challenges.

We believe in flexibility so you can explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.

We are looking for a talented Senior Commvault Backup Engineer to join our specialized IT team at Cummins in Guadalajara, Jalisco. (Hybrid position: 60% onsite, 40% home office).

In this role, you will make an impact in the following ways:

Core responsibilities:

• Provide expert-level support and guidance for the Commvault platform, ensuring optimal performance and reliability.
• Lead the resolution of complex technical issues related to Commvault deployments, troubleshooting backup failures, restore issues, and performance concerns.
• Collaborate with engineering and operations teams to design and implement scalable, high-performance backup and recovery solutions.
• Leverage Automation and AI to ensure the continuous monitoring, maintenance, and health checks of the Commvault environment, proactively addressing any potential issues.
• Define and authorize platform upgrades, patches, and version migrations to minimizing downtime and ensure seamless transitions.
• Develop and maintain comprehensive documentation for configurations, procedures, and best practices related to the Commvault environment.
• Act as the escalation point for the internal support teams and clients to resolve high priority / complex  issues impacting critical business functions.
• Participate in capacity planning and performance tuning of the platform to meet future business needs.

Competencies: 
Business insight - Applying knowledge of business and the marketplace to advance the organization's goals. 

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. 

Global perspective - Taking a broad view when approaching issues, using a global lens. 

Manages conflict - Handling conflict situations effectively, with a minimum of noise. 

Agile Architecture - Designs the fundamental organization of a system embodied by its components, their relationships to each other and to the environment to guide its emergent design and evolution. 

Agile Systems Thinking - Embraces a holistic approach to analysis that focuses on the way that a system's constituent parts interrelate and how systems work over time and within the context of larger systems to ensure the economic success of the solution. 

Business Architecture Design - Defines and creates business capability maps using standards, templates, tools and methodologies to provide a common understanding of key capabilities aligned to strategic objectives and tactical demands. 

Continuous Delivery Pipeline - Implements the workflows, activities, and automation by providing the enterprise with the capability to shepherd a new piece of functionality all the way from ideation to an on-demand release of value to the end user. 

Lean Agile and SAFe Mindset - Advocates for and leads others in the concepts of the Agile Manifesto and Lean thinking in support of adopting and applying the 9 SAFe principles and practices for the organization. 

Regulatory Risk Compliance Management - Evaluates the design and effectiveness of controls against established industry frameworks and regulations to assess adherence with legal/regulatory requirements. 

Release Planning - Plans and manages the release of capabilities, features or products using inputs from the prioritized roadmap, planning, available resources and skills to communicate expected availability and releases of capability. 

System Solution Architecture - Creates solution designs and patterns using the Cummins Technical Reference Model (CTRM), CLEAN standards, and existing reference patterns to maintain alignment to Cummins standards. 

Values differences - Recognizing the value that different perspectives and cultures bring to an organization. 

 

Education 

• College, university, or equivalent degree in Computer Science, Information Technology, Business, or related. Bachelor's degree is required.
• Commvault certifications such as Commvault Certified Professional (CCP) or equivalent.
• Familiarity with cloud backup solutions (AWS, Azure, GCP) and integration with Commvault.
• Knowledge of ITIL and related frameworks for incident and change management.
• Google, AWS, Azure, Oracle, Docker, Kubernetes, Puppet, CompTIA, and other Cloud Development Certifications are preferred. 
• Cloud architecture certifications, or Cloud Development certifications are preferred.

To be successful in this role, you will need the following:

• +5 years of relevant work experience required. Experience in Systems Engineering, desirable supervisory experience, utilizing a broad knowledge base in fundamental IT skills and modern development and deployment practices,
• DevSecOps tooling, and infrastructure as code (IaC) preferred. 
• Hands on experience as an Enterprise IT Architect preferred. 
• Broad business knowledge required
• Proven experience as a Commvault SME or in a senior technical support role, focusing on Commvault platform administration and support.
• Extensive hands-on experience with Commvault backup and recovery solutions (e.g., CommServe, Media Agents, and CommVault Storage Policies).
• Strong understanding of data protection strategies, disaster recovery, and high availability configurations.
• Experience with troubleshooting and resolving complex issues related to backup, restore, replication, and disaster recovery.
• Expertise in various operating systems (Windows, Linux) and storage solutions (NAS, SAN, Cloud).
• In-depth knowledge of Commvault's licensing models and best practices for performance optimization and capacity management.
• Excellent problem-solving skills, attention to detail, and the ability to work independently and within teams.
• Strong communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
• Advanced English level is required.

• Provide expert-level support and guidance for the Commvault platform, ensuring optimal performance and reliability.
• Lead the resolution of complex technical issues related to Commvault deployments, troubleshooting backup failures, restore issues, and performance concerns.
• Collaborate with engineering and operations teams to design and implement scalable, high-performance backup and recovery solutions.
• Leverage Automation and AI to ensure the continuous monitoring, maintenance, and health checks of the Commvault environment, proactively addressing any potential issues.
• Define and authorize platform upgrades, patches, and version migrations to minimizing downtime and ensure seamless transitions.
• Develop and maintain comprehensive documentation for configurations, procedures, and best practices related to the Commvault environment.
• Act as the escalation point for the internal support teams and clients to resolve high priority / complex  issues impacting critical business functions.
• Participate in capacity planning and performance tuning of the platform to meet future business needs.

"Cummins is an equal employment opportunity employer. Our policy is to provide equal employment opportunities to all qualified persons, without regard to race, sex, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity, and/or expression, or other status protected by law. If you require any reasonable adjustments to accommodate health condition or disability, please let us know. Your journey with us matters."