People & Culture Director

hace 2 semanas

Isla Mujeres Quintana Roo, México SLS Playa Mujeres A tiempo completo

Lead the overall People & Culture strategy for SLS Playa Mujeres, ensuring an organizational culture aligned with the values of
SLS, Ennismore, and Accor
. This role is responsible for building high-performing teams, ensuring legal and corporate compliance, and delivering exceptional employee experiences throughout the pre-opening, opening, and operational phases of the hotel.

Key Responsibilities

  • Ensure all leaders and team members understand and embody the values of SLS, Ennismore, and AIC.
  • Design and execute the onboarding process across all hiring phases, guaranteeing a premium and consistent experience.
  • Coordinate and facilitate corporate trainings such as SLS/Ennismore Induction, Personal Best Training, and other brand programs.
  • Foster a positive, collaborative, and performance-driven work environment.
  • Strengthen talent development through training plans, cross-training initiatives, and leadership programs.
  • Ensure full compliance with Mexican labor laws, corporate policies, internal processes, and union regulations.
  • Oversee administrative processes including terminations, absences, lateness, onboarding, and offboarding.
  • Manage internal investigations and maintain accurate documentation.
  • Work closely with the GM, VP People & Culture Americas, RVP P&C, and VP of Openings.
  • Participate in regional meetings and build strong connections within the Ennismore/Accor network.
  • Collaborate with key departments: Finance, Sales, Marketing, Revenue, PR, and Legal.
  • Ensure smooth and consistent communication between corporate and property teams.
  • Participate in P&L reviews, forecasting discussions, and alignment on hotel goals and priorities.

Expected Outcomes

  • Build a fully staffed team aligned with luxury standards and a stable work environment.
  • Implement all corporate processes efficiently and in full compliance.
  • Ensure the hotel operates with a strong, service-driven culture.
  • Serve as a trusted link between property, ownership, and corporate teams.

Professional Profile

  • Previous experience as Director or Senior Manager of Human Resources/People & Culture in luxury hospitality.
  • Strong knowledge of Mexican labor law, union relations, and compliance processes.
  • Exceptional communication skills, emotional intelligence, and the ability to influence executive-level leaders.
  • Advanced English required.

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