Reservations Agent
hace 2 días
Description
The Reservations Agent will manage guest reservations efficiently to optimize room occupancy and maximize revenue. This role is essential in providing personalized luxury service from the first point of contact, ensuring a smooth and seamless booking experience. The agent will also support overall guest satisfaction by offering attentive, accurate, and timely assistance throughout the reservation process.
Responsibilities
- To respond promptly to reservation inquiries via phone, email, and internal systems.
- To accurately assess guest needs and communicate special requests to the appropriate departments.
- To promote packages and special offers to enhance the overall guest experience.
- To manage group bookings and special requests with exceptional attention to detail.
- To perform administrative tasks such as processing payments, generating daily reports, and conducting reservation audits.
Qualifications
- Minimum of two years of experience in a similar role, preferably within the luxury hospitality industry.
- Ability to deliver professional, personalized, and engaging luxury service.
- Fluent and confident communication skills in both Spanish and English.
- Proactive mindset with a strong focus on guest service and problem-solving.
- Excellent organizational skills and the ability to follow through on tasks.
- Ideally detail-oriented and tech-savvy, with familiarity in hotel reservation systems (Opera experience is a plus).
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Reservations Agent
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Playa del Carmen, México Grand Hyatt Playa del Carmen A tiempo completoSummaryThe **Reservations Agent** will provide caring, attentive guest service and is responsible for responding to guest inquiries, creating and maintaining reservation records, processing cancellations and changes while maintaining optimum levels of production resulting in optimum occupancy.**Essential Functions**:- Answering the Reservations phone lines...
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Reservations Agent
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Playa del Carmen, México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25190177 **Job Category**Reservations **Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Process all reservation requests, changes, and cancellations received by phone,...
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Playa del Carmen, México Marriott International, Inc A tiempo completo**Additional Information****Job Number** **Job Category**Reservations**Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730**Schedule**Full Time**Located Remotely?**N**Position Type** Non-Management**Process all reservation requests, changes, and cancellations received by phone, fax, or mail....
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Playa del Carmen, México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25190177 **Job Category**Reservations **Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-ManagementAPTITUDES DESEABLESEducación: Título de estudios secundarios o certificado equivalente...
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Playa del Carmen, México Marriott International, Inc A tiempo completo**Additional Information****Job Number** **Job Category**Reservations**Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730**Schedule**Full Time**Located Remotely?**N**Position Type** Non-ManagementAPTITUDES DESEABLESEducación: Título de estudios secundarios o certificado equivalente de un...
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Playa del Carmen, México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25164172 **Job Category**Reservations **Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management APTITUDES DESEABLES Educación:Título de estudios secundarios o certificado...
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Agent-reservations
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Playa del Carmen, México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25164172 **Job Category**Reservations **Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Na Marriott International, nós nos dedicamos para sermos um empregador que oferece...
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Playa del Carmen, México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25164172 **Job Category**Reservations **Location**The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, 77730 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management - Marriott International olarak, kapısı herkese açık ve fırsata erişim imkânı...
