Service Delivery Mgr

Req ID: 352523

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Service Delivery Mgr - Cloud Services to join our team in Guadalajara, Jalisco (MX-JAL), Mexico (MX).

Requirements for this role include:

• A bachelor's degree in a business-related field.
• Bilingual - Fluent in English and Spanish.
• Experience in service delivery management, preferably in a technical or infrastructure-related role.
• Strong organizational skills with the ability to prioritize tasks and manage multiple projects simultaneously.
• Good understanding of infrastructure components such as networking, servers, storage, and virtualization.
• Experience working with Cloud computing platforms (e.g. AWS, Azure, GCP) and related services.
• Proven track record of identifying and resolving issues.
• Critical thinking and creativity to develop innovative solutions for complex challenges.
• Experience mitigating risks and ensuring deliverables are completed on time and within budget.
• Excellent verbal and written communications skills, with the ability to effectively communicate technical information to non-technical stakeholders.
• Proven consensus-building skills in a remote role.
• Leadership skills with the ability to motivate and lead cross-functional teams.
• Experience collaborating with stakeholders at all levels of the organization to gather requirements and drive project success.
• Strong analytical and negotiation skills.
• Self-starter, energetic, flexible, innovative, and willing to get things done.
• Proven experience managing complex service delivery engagements.
• Willingness to stay updated on industry trends, emerging technologies, and best practices.
• Ability to adapt to changing project requirements and priorities in a fast-paced environment.

Preferences:

• 10+ years relevant experience.
• Deep domain experience with 5+ years of work experience in Services, cloud computing, or technical project delivery.
• Enterprise work experience dealing with highly complex situations is strongly preferred.
• Experience managing technical and executive-level relationships (IT Director, VP, and C-level).
• PMP, ITIL, Agile, Azure, AWS and GCP certifications preferred.

Required schedule availability for this position is Monday-Friday (time zone to be determined).

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use and email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form,

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