Empleos actuales relacionados con Technical Support Analyst, Associate - Ciudad de México, Ciudad de México - Infor

  • Technical Support Engineer

    hace 1 semana

    Ciudad de México, Ciudad de México Vonage A tiempo completo

    Join Vonage and help us innovate cloud communications for businesses worldwide  Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true...

  • Sr IT Support Engineering Associate

    hace 1 semana

    Ciudad de México, Ciudad de México Gilead Sciences A tiempo completo

    At Gilead, we're creating a healthier world for all people. For more than 35 years, we've tackled diseases such as HIV, viral hepatitis, COVID-19 and cancer – working relentlessly to develop therapies that help improve lives and to ensure access to these therapies across the globe. We continue to fight against the world's biggest health challenges, and our...

  • Technical Support

    hace 1 semana

    Ciudad de México, Ciudad de México Teva Pharmaceutical Industries A tiempo completo

    Who we are Together, we're on a mission to make good health more affordable and accessible, to help millions around the world enjoy healthier lives. It's a mission that bonds our people across nearly 60 countries and a rich, diverse variety of nationalities and backgrounds. Working here means working with the world's leading manufacturer of generic...

  • Senior Technical Support Engineer

    hace 7 días

    Ciudad de México, Ciudad de México Vonage A tiempo completo

    Join Vonage and help us innovate cloud communications for businesses worldwide Vonage has built its successful global Support teams on individuals with technical savviness, superior customer relationship skills, and a passion for learning. We challenge our Support Engineers to provide a customer experience that leaves our users impressed, loyal and true...

  • Technical Operations Associate

    hace 2 semanas

    Ciudad de México, Ciudad de México Infosys A tiempo completo

    The Desktop support member should have strong technical knowledge and hands–on experience on below technologies: Microsoft Client OS (Win10,11)Active Directory & it's services, DHCP, DNSPrint and File share servicesHardware Break-fixPatch ManagementDetailed Job DescriptionPossess 3+ years of relevant IT experience.Experience with Microsoft desktop...

  • Tier II Technical Support Team Lead

    hace 7 días

    Ciudad de México, Ciudad de México Owner A tiempo completo

     About Owner is the AI growth system for local restaurants. Our AI continuously improves SEO, marketing, and online ordering to grow first-party orders. Unlike other companies that force small business owners to master their software to drive sales, Owner gives them a proven system run by experts. Owner is like having an army of engineers and marketers on...

  • Application Support Analyst

    hace 7 días

    Ciudad de México, Ciudad de México Sequoia Connect A tiempo completo

    Our client is a rapidly growing, automation-led service provider specializing in IT, business process outsourcing (BPO), and consulting services. With a strong focus on digital transformation, cloud solutions, and AI-driven automation, they help businesses optimize operations and enhance customer experiences. Backed by a global workforce of over 32,000...

  • Product Analyst

    hace 1 semana

    Ciudad de México, Ciudad de México Agent A tiempo completo

    Job Title: Product Analyst (Academic Background)Compensation: $3,500- 4,500/month, (salary depending on experience)Location: Remote, LATAMWorking hours: 9-5pm PSTAbout the Company:Our client is a neuroscience-based technology company dedicated to revolutionizing health behavior change through a positive, iterative approach to habit formation. Their...

  • Latin America Technical Manager

    hace 6 días

    Ciudad de México, Ciudad de México MOVA TECH A tiempo completo

    Job Responsibilities:Technical Training: Conduct online and on-site technical training for LATAM service providers and clients.Spanish Documentation: Prepare all Spanish technical materials (Service Manuals, BOMs, FAQs) for product launches.Daily Tech Support: Provide daily maintenance guidance and remote troubleshooting support to local service...

  • Java Technical Support Analyst L3

    hace 7 días

    Ciudad de México, Ciudad de México gsb A tiempo completo

    Important IT company At the Latin American level, growth requires:L3 Support JavaJob descriptionExp: 7-10years hands on Development, L3 and/or L2+ who is ready to pick up L3 part.Having Advanced Java/j2ee experience (Rest api, servlet, JavaScript/html, jsp, jdbc, struts, Hibernate, Spring)Advanced level experience to work with multi server/Tier: Tomcat,...

Technical Support Analyst, Associate

hace 24 horas

Ciudad de México, Ciudad de México Infor A tiempo completo
General information

Country

Mexico

City

Mexico City

Job ID

47361

Department

Customer Support

Experience Level

ASSOCIATE

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

As a Technical Support Analyst, you will be a team member in the Global Support organization and you will provide responsive, world-class, quality support to customer accounts for Infor's products, specifically for Infor Manufacturing Execution System (MES).

A Day in The Life Typically Includes:

  • Documenting incidents in required tracking systems.
  • Proactively informing customers of incident details and resolutions in line with the Global Support standards.
  • Investigating reported problems using debugging tools.
  • Focusing on developing knowledge in Infor MES and skills in SQL and C# to troubleshoot and resolve reported issues effectively (training will be provided).
  • Updating Knowledge Base content with new information.
  • Liaising with colleagues and other departments to ensure proper handling of customer issues.
  • Managing workload effectively by following Global Support Procedures to ensure the successful completion of tasks.

Basic Qualifications:

  • Experience in a related industry or software/technical support.
  • Applications experience.
  • English skills (oral and written).

Preferred Qualifications:

  • Experience of Microsoft SQL Server (training will be provided).
  • Experience of C# (training will be provided).
  • Experience with manufacturing processes.
  • IT skills with various software applications focusing on troubleshooting.
  • Experience with call logging and ticketing tools.
  • Experience presenting technical concepts and information to a non-technical audience.
  • Experience working in a team environment.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn't just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you're not just building a career. you're helping to build what's next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management (PBM) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM. Informed by the principles that allow a free and open society to flourish, PBM prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

Fraud Awareness

We have been made aware of unauthorized individuals posing as Infor recruiters, including some who have made fraudulent offers of employment. Please read our guidelines and protect yourself from recruitment scams.

Fraud Privacy Policy

We value your privacy at Infor.